rothy's customer service chat

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I was just struggling to find shoes that could keep up with the amount that I walk that are also cute and go with a lot of outfit so I can save on suitcase space. Monogrammed orders are final sale and cannot be canceled, returned, or exchanged. We accept American Express, Visa, Mastercard, Discover, and PayPal, Affirm, and Shop Pay. So you have to pay like $3 every time you want to wash these. Thanks for your patience. I also feel like the Chelsea Boot is on the chunky side, vs the slimmer, more sleek version of Chelsea Boot that most brands produce. Our can't-miss collab with evian is near. We currently ship to Canada, the UK and Australia. Yes, Birdies have arch support and a heel cookie for added comfort. Uh, and you can actually notice these when youre standing far away. My flat round toe shoes are too short in the tow box. Im hoping people pay attention to what I am saying and forget about Rothys. Um, but lets talk about the good things. They are a staple in my work wardrobe! Return visitor. And Im going to be honest here: not everyone is cute or flattering in my opinion. I just wanted to share that I have washed mine one time and I also notice they are not quite as bright white as originally and still look great; but what I really wanted to share is that I did put mine in the dryer on the stationary shelf insert to keep them from tumbling, and turned it on as air fluff which doesnt add heat. All right, so that is the basic crash course on Rathee shoes. Our stores are now accepting returns and exchanges. A note about duties and taxes: We want you to have your shoes as soon as possible, so youll be charged these nonrefundable fees at checkout. Our can't-miss collab with evian is near. A quicker way to exchange your shoes is to place a new order for the size you would like and return the original order without an exchange. My first pair was a round (regular barefoot/sandal size), and they are more comfortable than the points (1/2 size larger), but points feel better with time. I have been on the fence about the sneaker so it was nice to read that you are a fan. Enter your email and we'll send you a link to reset your password. We appreciate your patience and truly value your business. Thanks for your patience. And for $150 shoe, I feel like they should last for longer than a year before they get really, really dirty. Theyll just pop right back. We are experiencing transit delays due to current circumstances in the postal system. And Saturday & Sunday, from 5am to 6pm PT. Im ordering flats in scooter red to round out my blue and white travel wardrobe for Italy. They come clean in the wash, even the white parts. Voila! Our Digital Gift Card arrives to the recipient via email, either instantly or on the date selected by the gift giver at time of purchase. Didnt exchange them in the timeframe allowed. My first pair was light (neutral/nude/very pale tan), and NO PROBLEMS with keeping stains (i use oxy/dawn to pretreat if needed and All in wash). Thats why we transform eco-friendly materials into wardrobe staples that look just as good as they feel. So dont expect that all of their shoes last very long especially for the price and they will not replace them. I ordered the dark red ones last year but have been saving them to wear when we go back to the office. So that is like a big con. Try contacting 's customer service team on their social pages via direct messaging or by using comments or mentions. The other main selling point for Rothys is, is that they are made out of plastic water bottles. We understand unexpected defects may happen from timeto time, and if the shoe or bag received has a manufacturing-related issue, wewill replace it at our discretion. Yes, if a product is available for pick-up at our San Francisco store location you will see the option to select Pick Up as a delivery option at checkout. You can process through our Returns Center - you will be given the option to either return or exchange for a new style, color or size. If you have selected an exchange, we will send out your new order 1 to 3 days AFTER the shoes you're returning are scanned by the carrier and in transit back to us. I imagine if I had a white or cream pair of flats, they would be too stained to wear at this point. Do birdies fit both wide and narrow feet? To wrap this up, do I think it is worth the $150 price tag? And we definitely dont want that. Were constantly inspired by the strides that our community is makingand we love being along for the adventure. If you are looking to buy a pair, avoid light colors and instead opt for black or darker colors, as I found the stains and dirt didnt really wash out well that first time, and has since stayed stained. Quick and seamless, just like that. We would love to hear from you! I am OBSESSED with my Rothys!!!!! Orders are typically ready to be picked up 4 hours after an order has been placed. Have you tried any of the sandals yet? If you are not satisfied with your Birdies we will gladly accept a return or exchange of your unworn Birdies. So when Im packing right now, I have my suitcase next to me. I think the design is really great and theyre super comfy. Please help the community by sharing any additional tips for contacting here in the comments. Ready to take yourRothy's for a spin? (I could just toss those bad boys into the wash when unpacking & have shiny, pretty shoes!). And that our company, like I have pretty flat feet. {{ computedProductTitle }} in {{variant.option}} is back in stock. Given all of the comfort features built into Birdies, they will mold to your feet over time. They dried just fine and much quicker (about an hour) and I didnt notice a difference in how they fit. Yes, Birdies is Payment Card Industry Data Security Standard (PCI DSS) compliant - the security standard for organizations that handle credit and debit card information. So I would say the styles are kind of hit or miss, but I really like the points. Check the status of your order. {{ computedProductTitle }} in {{variant.option}} is back in stock. Your order refund confirmation receipt from Birdies which will be emailed to you once the refund has been issued. Especially when it comes time to picking out comfortable shoes that are versatile (and cute) enough to go with many of the outfits I packed. Shipping costs: $10 to Canada and the UK and $20 to Australia.We want you to have your shoes as soon as possible, so youll be charged these nonrefundable shipping, duties and taxes at checkout. Leave a comment below or DM me on Instagram @thewhimsysoul and Ill be happy to help! Ever? {{ computedProductTitle }} in {{variant.option}} is back in stock. Examples of normal bag wear and tearthat are not covered include: faded color, scuffs, creases and stains. When browsing our products, look out for a leaf icon which indicates if a shoe is vegan. Yes, but theres a, but to this, I think the points are worth it. We will send you an email to reset your password. Im a firm believer that you dont have to comprise style when you travel. So, they are machine washable in the sense that they arent destroyed in the wash, but that doesnt mean theyll be magically clean and look brand new after a wash. formId: '61d65ca2a247a7a541995ffa', Tell a friend about Rothysand youll both get $20 off your next purchase. So I was really worried that these were going to be really uncomfortable to walk around and all day ballet flats are just not comfy to walk around and all day these are so comfy you guys. (Optional) Attach a photo with your reply. And Saturday & Sunday, from 5am to 6pm PT. Follow to get Rothys' best codes & discounts. I have had the Rothys Flats (round toe) in black for over a year and LOVE them. Im not afraid of color, in fact, I think bright red flats are super fun for traveling when you dont have the suitcase room for tons of accessories. You will only be able to submit for a refund of your duties and taxes once the refund for your order has been issued by Birdies. You can drop off your return at any USPS location within 14 days. I have a pair of heels and I have these. Required fields are marked *. I am the most budget-conscious person ever so I waited THREE YEARS to make the leap on Rothys and Ive NEVER regretted it. We offer 20% off if you purchase four or more styles. Watch our fit video to find your size. Wash in cold water on the delicates cycle using a gentle detergent. Rothys worth it. If you have any questions in regard to your return, please reach out to us at help@birdies.com! I FORGOT TO ADD MY DISCOUNT CODE AT CHECKOUT, WHAT DO I DO? Is there a discount code I could use for large orders? So if youre buying them in America, they are being shipped and that is carbon emissions and things like that. Speaker 1: (05:11) I mean would you wear shoes with a hole in them? Take the guesswork out of gifting with a pick that never goes out of style. Please reach out tohelp@birdies.comfor further questions or needs. They will last you forever if you take good care of them and has saved me from buying inferior pairs that dont bring me joy. Get your pair of The Point they always look good. Womens, this also lifestyle travel blog, so that means I do a lot of living and fashion content as well as travel content and I absolutely love when those two collide. Sign up to be notified. I think it may just be my foot. So do yourself a favor. | Venice, CAWe are also in select Nordstrom stores across the country as well as Nordstrom.com. But what did bother me is Ive gotten some dirt stains on the shoes, like on the, this part here, which have also not come out. I even will spray them with Persil as a pretreat. If you're outside the 30-day window but your Birdies are unworn and you would like more information about returning or exchanging them, please reach out to us athelp@birdies.comwith photos of your shoes. You can use deodorant on your feet before wearing if youre stinky, and I get 2 insoles to trade out if needed, but I wash my Rothys when I get home from work, air dry with insoles out separate, and wear them the next day. Uh, it has never come out. Your order may experience a shipping delay. Your shoes should be clean and looking brand new. Super annoying. They offered a $30 credi on another pair. We are committed to providing you with a safe shopping environment. For $165 I would expect them not to already have a hole in them. I hope to see you around the Whimsy Soul community! Birdies charges all applicable sales taxes based on an order's shipping address. If you need further assistance filing to reclaim your duties and taxes, please reach out to returns@passportshipping.com. Birdies are available in whole and half sizes from 5-12, excluding 11.5. Thanks for sharing this information. DO YOU SHIP ORDERS TO THE UK? My butt is good at dark color. Ive gone like low key hiking in these, Ive taken them to the streets of big cities. Tell a friend about Rothysand youll both get $20 off your next purchase. I think pointed ballet flats are chic and go with almost any kind of outfit, making the style the perfect shoe to toss into your suitcase. But the shoes are only a couple of months old, and now not wearable. Ive had Rothy loafers for about 3 years and love them. Full details on our discount terms & conditions are available on the Birdies Discount & Promotionspage. I was worried about the arch support but Ive seriously walked over 10 miles in these shoes and my feet didnt hurt, which really impressed me. Continually striving for zero waste, we combine the best of 3D knitting technology and handcrafted assembly to create machine washable styles that dont compromise on comfort. Were here to help. I really cant think of any other style. According to their website, they say they have turned over 37 million plastic bottles into thread for their shoes. Your order may experience a shipping delay. We partner with Happy Returns, a trusted third-party, to offer free, contactless returns and exchanges. Absolutely! That solved the problem! The inside of my flats are basically black at this point and the outside has black smudges that just wont wash out either. Insoles in other Birdies styles are not currently removable or interchangeable. {{ computedProductTitle }} in {{variant.option}} is back in stock. Hi, welcome to Whimsy Soul. So sustainable, which is great. Follow me on Instagram for even more inspiration! I know they are already black so hard to tell if there are stains, etc. Thats the biggest issue I have. Pro Tip: An exchange request does not hold inventory so to guarantee you receive the desired pair of Birdies we suggest you return and repurchase the item you want. That was fine. If something feels off, shipping's on us for returns and exchanges in the US within 30 days of the purchase date, no questions asked. They also have sustainable packaging and claim to own their factories, which means they can have full control over waste and are moving towards being zero waste. They have a good return policy so you shouldnt be wary of ordering online. With carrier transit times and delays out of our control, were unable to guarantee delivery timeframes right now.Free U.S. ground shipping: Your shoes are estimated to arrive within 3 to 8 business days with current transit delays. As someone who values style and fashion, but also NEEDS to be comfy at the same time, packing for trips can be difficult. >> Got a question about Rothys that you need answered quickly? This saves you the hassle of completing a complicated customs payment process that could delay your delivery. I'm the founder of Whimsy Soul (this blog you're reading!) Theyre really fun and spunky. Um, I have, as I said, Ive walked over 10 miles in these shoes. I finally need a new pair (got holes in the sides) 4-5 years of MAJOR WEAR lateri had a GREAT experience with Rothys customer service when I had a major problem with my first pair a couple of months after buying them, just FYI. So these are the point, as you can tell, they have nice little points. To get your orders to you, we've partnered with Passport Shipping and they will be the Seller for all orders to the UK 135 and under. Thats cute. I'm a type 3 enneagram cat lady who lives in San Francisco and loves to find everyday magic to share with others. Thanks again Once fully dried, reinsert the insoles and get back to your day. Shipping cost will be added at checkout. However, we do not currently provide a return shipping label for orders from the UK or Australia. Thats a lot for shoes that retain dirt like this versus like a leather loafer or something where you can clean off all the dirt. That's rightwear your Birdies around the house and even take them for a walk outside to make sure the fit and comfort are just right. Ill give The Flat a go as they are much more stylish and functional for day to day wear. And it comes in some really fun colors, too! Yes, the shoes are expensive BUT they are worth every penny due to their comfort and durability. According to their website, they have turned over 37 million plastic bottles into thread that makes the issues. Today were going to be talking about rothys. I will say, they have washed up amazingly, even the inside sole. Tell a friend about Rothysand youll both get $20 off your next purchase. You can also contact through their social media pages. All you need to make a return or exchange at a Happy Returns Bar is your QR code and your unused, unwashed items. K, Your email address will not be published. So thats great. And, depending on the type of shoe, the sole are either made from carbon-free rubber or vegan leather. I continued to see the ads pop up and was looking for some new travel shoes and you answered those questions! Theyre going to go with all of your outfits. We currently charge $25 to ship to American Samoa, Micronesia, Guam, Marshall Islands, Northern Mariana Islands, Palau, Puerto Rico, and the U.S. Virgin Islands. You can contact us Monday to Friday, from 5am to 9pm PT. Jerri, I own 4 pairs of Rothys and just purchased the Mary Janes in Flame. }); We cannot guarantee that your changes will be applied, but if you email help@birdies.com, we will do our best to accommodate any changes you may need with regards to sizing, color, or style, as well as shipping address changes and cancellations of orders. Were here to help. Of course, you know, you have to factor in like these, I pretty sure it made overseas, not in America. I wore my Rothys for about a year to really put them to the test. If youre trying to figure out how to stretch Rothys just approach it like every other shoe: wear it. Is this order a gift? If you're not completely satisfied with your shoes, we will accept a return or exchange within 30 days of the purchase date, no questions asked. While theyre pricey, theyre totally worth it! I had that problem with my Rothys too I started using a detergent stick with a scrubber before each wash, both on the sole and any stains on the shoe. Speaker 1: (00:00) Speaker 1: (01:50) Designed to take you everywhere, Birdies shoes combine elevated style, ultimate comfort, and everyday versatility. *Please be aware that because of increased health and safety protocols at our warehouse and in deliveries nationwide, your delivery time may be affected. No. Additionally, additional information can be found on 's customer service page and FAQ page. Along with our website, we have brick-and-mortar stores located at: 1112 Abbot Kinney Blvd. Head to our blog, The Loop, for the scoop. Brought these, has a lot of different styles. I find that helps clean up my lighter shoes. Our Falcon Booties and Swift Faux Fur Sneakers are water resistant, while our Blackbird Knit Flats can be thrown in the wash. We recommend keeping Birdies away from rain and moisture. Your styles are then shipped back to our warehouses in reusable packaging. Depending on the trip, Robin and I clock a LOT of miles and my Rothys are probably the most comfortable shoe Ive ever taken with me. Shipping fees, duties and taxes are non-refundable. The loafers just had a weird fit for me as well. I just ordered a pair of their new sandals in black, cuz black goes with everything:). I have another pointy toe shoe that also needs another 1/2 inch. I hate recommending higher-priced items like a $150 pair of shoes before really investigating it and testing out in person. (Optional) Include a photo to illustrate your review of Rothys' contact information. Take the guesswork out of gifting with a pick that never goes out of style. All shipping charges are non-refundable. I absolutely LOVE them all, with the exception of the sandals. Add a gift message to my order. They are safe. I bought the grey Chelseas around the same time (March 2020) and like them a lot, I wore them a lot last spring. Our blog, The Loop, has all theinformation you need. You know, the drill, subscribe, follow on Instagram, yada, yada, yada. The square toe had way too much foot cleavage for my liking. I travel a LOT for work here at Whimsy Soul and have worn my flats everywhere from big cities to campsites. Are they *actually* machine washable? We offer returns on all items within 30 days from the date of purchase.Return shipping and handling is $20.00 USD (via Canada Post) and will be deducted from your refund to cover costs. I dont know like the field, like really funky, same with the loafers.

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