[ABR-177723] If a backup is exported/replicated to another location, then the retention rules applied to this exported/replicated backup do not perform data clean up properly, thus leaving orphaned backup chains. [ABR-199016] Browsing the backed-up Exchange data causes the "Error occurred while opening the file." [ABR-225417] Bootable media: In "Where to recover" > "Recover to:" section, there is "New virtual machine" selected by default instead of physical machine. [ABR-129688] An ESXi virtual machine converted from a backup of a Linux machine created by Agent for Linux may not start on an ESXi host due to an incorrect "Guest OS" property set to "Other Linux (32-bit)". Its proprietary AI- and ML-based technology features proactively prevent cyber attacks, stop questionable behavior, and automatically recover damaged files. See. Solution: Perform the entire machine backup or use policy rules [Disk #]. [ABR-168967] In some cases, backup of APFS-fromatted volumes with the Version 12 backup format fails with an "input/output" error. [ABR-131872] Acronis Cyber Backup Management Server fails to run on the same machine with VMware vCenter Server due to the 8089 port conflict. With UAC enabled, backups to the storage node fail. [ABR-118182] In some cases, installation may hang at 96% for up to 10-20 minutes because of the Microsoft.VC90.CRT runtime package installation. TLS1.0/TLS1.1 is still enabled. The name of the Acronis Management Server service (, Support for RHEL 7.6, 8.0 (configurations with Stratis are not supported), Support for Windows XP SP1 (x64) and SP2 (x64) is resumed, Support for Windows XP SP2 (x86) is resumed with a special version of Agent for Windows. [ABR-204439] Agent-less backup of a VMware ESXi virtual machine with Oracle ASM volumes is slow due to the invalid CBT record. Support for Ubuntu 19.04, 19.10, and 20.04. We want to thank HackerOne researcher @mmg for reporting this to us. The following error appears: "Module 'Nvman' power on failed.". [KERNEL-6879] BSOD caused by Acronis snapman.sys driver on Windows Server 2012. Mass registration of devices by using a token instead of a user name and password. This section describes issues that have been fixed in Acronis Backup, as compared to Acronis Backup 12 Update 3. [ABR-142574] Acronis Managed Machine Service checks for the. [Windows only] An installation package that includes both 32-bit and 64-bit installation files (more than 3 GB in size) is now available. If three consecutive retries fail, the error message recommends to download and use Acronis VSS Doctor. The set of layouts is defined in the LAYOUT kernel parameter. Solution: Delete the managed location on the Backups tab and re-add the location. [ABR-155518] The management server crashes when installed on system if the hostname contains non-standard symbols (for example Chinese hieroglyphs). [ABR-137669] The management server installed on CentOS 7 produces "Error 0x64ffff: Another instance of this application is already started." [ABR-138478] Backing up ESXi configuration fails if Agent for SQL is installed on the machine with the management server. [ABR-223622] Creation of a backup plan may fail on the license check if the "Global Proxy" settings are configured on the management server and/or backup agent sides. [ABR-188613] In some cases, the "Self-protection" feature (part of Acronis Active Protection) produces false positive alarms about the. [ABR-108446] After upgrading from Acronis Backup 11.5/11.7, the backup plans that replicate backups to two or more locations fail. [ABR-160344] Recovery of files/folders prompts for user interaction in some cases when the "Silent mode" option is enabled. [ABR-207904] The "svga.vramSize" parameter of the virtual machine is not preserved after a recovery to a new VM on VMware ESXi. [ABR-199970] The GUI does not show up when booting specific hardware models from Acronis PXE Server. [ABR-132794] An Active Protection plan cannot be applied to a machine with the Universal license assigned due to improperly applied licensing restrictions. New backup start conditions, handy for backing up Windows laptops and tablets: Do not start when connected to the following Wi-Fi networks, The capability to start a differential backup manually, Storing each machine's backups in a folder dened by a script (for machines running Windows), A locally deployed Acronis Storage can be used as a backup location, Recovering Microsoft Office 365 mailboxes and mailbox items to Microsoft Exchange Server and vice versa, The capability to change the vCenter Server or ESXi that is managed by Agent for VMware in, Creating units is available on a management server that is installed in Linux, When adding a managed location, it is possible to select whether the agents will access the storage node by using the server name or IP address, Adding a managed location can be initiated from the storage node properties panel, Full support for the LTO-8 technology. [ABR-141843] Recovery from a backup of a physical EFI CentOS 7 machine into a Gen2 Hyper-V VM via bootable media produces an unbootable system. [ABR-137385] Custom network settings defined while building a WinPE-based bootable media are not applied. [ABR-180057] "Entire machine" backup of MacOS Sierra fails with "Failed to lock the volume." The installer waits for the user to review and confirm the settings. [ABR-164419] ManagementServer.exe, zmqgw.exe and StorageServer.exe may crash after backing up a disk with 10 000 000+ files due to extensive cataloging activities. [ABR-188297] Mounting a backup located on a network share fails with the "The device is not ready" error. This results in an appliance malfunction. [ABR-224984] The agent cannot connect to the management server (appears as "offline") when both are installed on the same machine and the "Global Proxy" settings are enabled during the installation. [ABR-236373] Upgrade from old builds (v12.0) may fail with the error "There is no password for AMS service user account.". Solution: Decrypt the appliance before update or upgrade. [ABR-211531] Application-aware backup of a machine with SQL Server completes with the "BACKUP LOG cannot be performed because there is no current database backup." [ABR-188862] A backup to the cloud storage may fail when applying retention rules. [ABR-212963] The logs of Agent for VMware (Virtual Appliance) may be flooded with "Assertion failed: ! [ABR-233121] Double quotes are displayed incorrectly in parameters of pre- and post- commands in. [ABR-143735] Backup locations on Acronis Storage cannot be accessed from the bootable media user interface. [ABR-104004] A contact name is shown twice in "Business address", when browsing Exchange mailbox items in a database backup. The following error appears: "The agent is not suitable for this data type". The following error appears: "Failed to obtain property 'AllowMacSpoofing'". [KERNEL-7378] BSOD caused by Acronis snapman.sys driver on Windows Server 2016. The following error appears: "Error 0xfff0: A certificate chain could not be built to a trusted root authority.". [ABR-168890] An application-aware backup of a virtual machine running in VMware vSphere 6.5 or later may not truncate transaction logs of Microsoft Exchange 2016. If you are trying to connect to a managed machine, use the credentials of an 'Acronis Remote Users' security group member. [ABR-224529] Acronis ZeroMQ Gateway Service (zmqgateway.exe process) consumes excessive memory when accessing a backup archive which contains more than 500 backups in it. [ABR-121236] Exporting multiple plans from the, [ABR-111624] When creating bootable media in OS X 10.8-10.10, Acronis components fail to start. [ABR-119529] VMware vSphere 6.5 virtual machines that reside on VMFS 6.0 datastores cannot be backed up by using the SAN transport mode. Solution: Follow the recommendation described in the warning. [ABR-137061] In some cases, logs of backup replication plans may contain credentials for the source or target backup location in plain text. [ABR-225043] The backup plan applied to the default "All virtual machines" group requires the Advanced license while it should not. [ABR-135152] Acronis Cyber Backup installer hangs and becomes unresponsive when its window is dragged between two or more monitors on multi-monitor systems. To verify if the ESXi host can be resolved, run the following command on the machine with the backup agent: ping . The Physical Data Shipping backup option for cloud backups. [ABR-243095] NTFS volumes with cluster size 2MB are not recognized properly. [ABR-150456] Hyper-V VM restored from backup of Windows 10/Windows 2012R2 (EFI) physical machine does not boot with the "NTLDR is missing" error. Off-host backup management operations, including staging (moving), replication (copying), validation, and retention (cleanup) of backups. [ABR-120853] Recovering Microsoft Exchange 2007 mailboxes fails if the target Microsoft Exchange version is 2010 or higher. Solution: Instead of the management server host name, use its IP address or "localhost" (if the management server is installed on the same machine). The new recovery option Boot mode determines the boot mode (BIOS or UEFI) for the Windows system being recovered. [ABR-142734] Acronis services running under the. [ABR-158404] Remote agent installation fails if the credentials for the target machine are specified in the "IP\username" format. We want to thank HackerOne researcher @dhiraj-mishra for reporting this to us. The following error appears: "service_process.exe has failed. This section describes issues that have been fixed in Update 5. [ABR-132880] After upgrading from Acronis Cyber Backup 11.7, the "Internal server error 100011" message may appear in the backup console. [ABR-206879] A backup from WinPE-based media to a deduplicating location fails. Centralized backup policies, static and dynamic groupings, and the ability to manage, delegate, and establish roles for multiple administrators - all to support larger environments and greater volumes of data. The following error appears: "Access to the file is denied.". [ABR-190422] A Windows VM that is backed up via Agent for Hyper-V, Agent for VMware, or Agent for Windows running on any platform except inside a Nutanix AHV VM cannot be recovered as a Nutanix AHV VM by using bootable media. [ABR-225172] The "Apply Universal Restore" operation may crash when applied under bootable media to a Windows 10 x64 EFI system. VMware VM replication with WAN optimization for faster disaster recovery. The "File-level security" backup option is discontinued. During the installation, the Acronis key is generated, used to sign the snapapi module, and registered as a Machine Owner Key (MOK). [ABR-139892 + ABR-137884 + ABR-131473 + ABR-131479] Backup sizes shown on. [ABR-117591] Full backup is always created on the first day of each month ignoring the "Weekly full, daily incremental" scheme settings. [ABR-135331] After applying an Active Protection plan, an unexpected "Active Protection service is not running" alert may appear in the backup console. [ABR-223623] Accessing the Acronis Cloud backup location fails if the "Global Proxy" settings are configured on the management server and/or backup agent sides. [ABR-204466] Disk/volume recovery fails if the ext4 file system in the backup contains a file that is larger than 12.5 percent of the entire file system size. The number of virtual machines that Agent for VMware or Agent for Hyper-V backs up simultaneously can be limited via the registry or the agent configuration file. [ABR-200792] Acronis Backup installer scans through the TapeLocation folder (which contains the tape contents cache) while updating an existing Acronis Backup installation and this takes a very long time. All rights reserved. [ABR-157608] The sqlite database grows too fast on the agent which manages a huge virtual environment. [ABR-147814] NTFS permissions are not restored when restoring files from disk/volume backup. [ABR-194989] The Acronis Management Service dependent zmqgw.exe process occasionally crashes when there is a large number of devices (2000+) registered on the management server. Refer to the User Guide for the information about how to change the SSL certificate settings, thus enabling an SSL-secured connection to the backup console. [ABR-111468] Duplicate recovery points are shown for a Hyper-V virtual machine that was migrated within a Hyper-V cluster. [ABR-156822] The management server installation does not show any errors if the default 9877 port is already used by a third-party service on the machine. [ABR-148839] Backup to a standalone tape with the "Eject tapes after each successful backup of each machine" option enabled fails when the tape reaches full capacity. [ABR-131248] An attempt to remotely install the agent to a 32-bit Windows machine from the management server running on a 64-bit machine fails with a misleading error message. [ABR-173518] Backup to NFS shares fails if the name of the backed-up machine contains spaces. This leads to the entire product malfunction. [PLTFRM-15297] Adding a user to Unit/Organization Administrators list fails if the domain user is not specified in "Domain\Username" format. ", while a password for the AMS service user account, does, in fact, exist. [ABR-164733] The vSphere 6.7 specific "Trusted Platform Module (TPM)" VM property is not preserved when recovering a virtual machine as a new virtual machine. [ABR-197560] Remote agent update sometimes fails with the following error: "The service cannot be started, either because it is disabled or because it has no enabled devices associated with it". After that, the mms.exe process crashes. [ABR-209498] The incorrect warning "Error 0x530114: The SCSI ID of device 'sdd' is empty" may appear when backing up virtual machines with specific configuration by using Agent for VMware (Virtual Appliance) and the HotAdd backup mode. "Unknown scsi host type"" errors if a misconfigured device is attached to the appliance. Once the installation is completed, the user should restart the system and enroll the key by using the password provided by the setup program. [ABR-148883] Browsing an SMB share from Acronis bootable media or via Agent for VMware (Virtual Appliance) fails if credentials are not provided in the [hostname OR domain]\[User name] format. [PLTFRM-22216] Outdated SHA and CBC cipher suites. [ABR-253564] Linux-based bootable media does not detect disks on storage controller with 8086:2822 8086:2822 PCI ID (megasr). HTTP status code: 500" when you try to connect to the Acronis Management Server. [ABR-139735] If a user defined as a unit administrator was deleted from Active Directory or from local users of the machine, it is not possible to remove this user from the management server via, [ABR-137630] Reports cannot be downloaded from the. [ABR-38271] During a validation of backups stored in managed locations, progress is incorrectly shown as 0 %. [ARC-53] Backups for files/folders fail with the error "The activity has failed due to a crash of Service Process" or similar error (crash of service_process.exe), when there are cross-linked/duplicate folders selected as the source for backup. [ABR-131006] The update notification indicator (, [ABR-130967] The backup deletion fails if the backup is located on a USB flash drive. The recovered machine will be unbootable despite using Acronis Universal Restore. [ABR-118214] Native replicas of Microsoft Hyper-V virtual machines cannot be distinguished from the source virtual machines due to matching WMI IDs. [ABR-149798] vSphere VM replication activity hangs at 10% and produces the "One or more required subsystems failed to initialize" error in some cases. [ABR-173514] A backup of a Hyper-V virtual machine with shared VHDX disks may contain inconsistent data for these disks if the CBT option is enabled. [ABR-68302] The backup replication progress is not properly displayed in the. [ABR-222999] Creation of a backup plan where "What to back up" includes several network shares hosted on the same server may fail with "Can't deduplicate SMB locations." [ABR-158297] Refreshing recovery points fails if the agent which performs the operation is managing more than 1000 devices. [ABR-163751] In some cases deletion (unmounting) of a virtual machine running from a backup causes the "Cannot perform this operation with virtual machine '[Machine_name]' twice." [ABR-218875] [Update 4] Creating a backup plan fails after the management server running under a real user account has been reinstalled with the. The following error appears: "A required disk image was missing". [ABR-117801] After recovering a virtual machine with the PVRDMA network adapter to a new virtual machine, the recovered virtual machine has the VMXNET3 network adapter. Acronis International GmbH, 2003-2021. [ABR-204470] The Acronis Management Server service crashes when editing a backup plan that includes more than 3500 Microsoft Exchange mailboxes. alerts to appear every hour. [ABR-173238] Backups located on tapes managed by Acronis Storage Node may appear in different parts of the user interface even after the corresponding tapes were erased. [ABR-119894] Backing up to an SMB share hosted on a NAS device fails if the following conditions are met: the device also has an NFS server with the root ("/") directory exported; backup is performed under bootable media or by Agent for VMware (Virtual Appliance). The error message now clearly indicates that credentials must be provided in the [hostname OR domain]\[User name] format. [ABR-175989] Backup to an SMB share with the Version 12 backup format does not properly fail and hangs instead if there is no free space left on the share. [ABR-258502] Upgrade from 12.5 Update 2 may fail with the error "There is no password for AMS service user account. [ABR-238478] The selection in section "Items to back up" of a disk/volume backup plan is reset if you add an additional machine while configuring the plan. [ABR-151180] Backup events are duplicated in Windows Event Log when the corresponding option is enabled in a backup plan. Solution: Restart the machine after the update is finished. [ABR-229797] Backup of a Microsoft Exchange cluster DAG database may fail with the error "The process cannot access the file because another process has locked a portion of the file.". [ABR-208806 + ABR-198282] Recovery of files/folders from a disk-level backup of a Linux machine is not possible if the backup is located on a tape and includes the Linux swap partition.
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