Scammers! Stuff sent isn't what is advertised. I contacted DHgate at least 100 times. I hope that by posting this experience it can be a bit more help for others hoping to get a dress they love for cheap. Dear Aleksa A., It was on this site I found my exact dress for $159! 5. It was so far from the size I ordered, that I needed to return it. The seller is not responding to the dispute and dhgate have not issued my refund yet thus is ridiculous and unfair its almost 50 days since I buy things for my business here. Cost me almost $400. Please contact our customer service directly with more details like order number, or your account information through this link: https://www.dhgate.com/contact/contactus.html?act=oldpageload&dspm=pcen.help.services.1. I am so hesitant to use DHgate but I really love this particular dress and I'm wondering if to take the chance on it. @TessaZ: I didnt notice the boning be hard It just felt comfortable and literally fit like a glove. When you don't recieve item 3 months after ordering they want you to go to post office and speak with customs. The tracking numbers are wrong and provide the wrong information, and the suppliers do not explain in efficiency how long the package will take. I actually like this a lot better than the original! Its basically like an eBay youre ordering from individual people so you really have no idea how quality the item is going to be. Trust me, the items they show is not what you will get (if you get it after months of waiting). Ordered product in may. DHgate Customer Service Summary: "Yes, we make dress exact same.". Before seeing these reviews I fell in love with this wedding dress (pics attached) .I have searched and searched online for other dresses but just keep coming back to this one that I want from DHgate. Riane Yeah right, added to claim refund, emailed dhgate and its a joke trying to get anywhere with dhgate, moral don, t EVER, EVER go near this company my first and certainly last time. BEWARE OF DHGATE. Find support, ask questions, swap stories, and follow brides planning real weddings here on Weddingbee. @O.My.Heart: Thank you! Took about a month to get but it was perfect. Theyre pretty big on social media, over 80k followers so these pictures are definitely stolen and the product is fake. They offer me a $5 coupon on my next DHgate order while I'm out over $100. Overall should've stayed away from DHGATE. Id recommend you ask r/DHGate for advice. So here it is ladies What do you think? Hi Aaditya! Two months later, I am still playing games with their inadequate customer service. Bought over 150x pairs thinking they were real. All sellers are I dependent and Dhgate has no power of sale goes awry! We had no complaints when the dress came in. Avoid this company. The shoes are so cute! Scam. I did my share of research on the Chinese Wholesale website dhgate.com and I can never find a definitive answer! Sometimes quality wasnt the greatest but it was good for the price. Is it all around reputable, or does it kind of depend on the seller? Products used:I ordered something and was sent wrong item and they never refunded the money for the wrong items sent. Except I never received the package and the package that the postal service logged in was under one pound. Dh gate ask you to wait 15 days for refund. All about covering its lying sellers. I have two replicas being made from JBS that I wont receive until probably December-January so when I get them all in I will try them all on and compare. I got 64 x 256gb flash drives. Trust that the odds are against you in having a good experience and buy elsewhere, I promise you will regret doing business with them. @Barbiestylez: Wow that looks great! Size and quality were a lot better than I expected. We appreciate your understanding and cooperation. DHgate. I would give this zero stars if that was an option. I am not happy with dhgate I've been using them for a long time and made many purchases, But now I have a package that was supposed to arrive on March 26th, the tracking has not updated since March 7th when it said leaving over seas, the seller refused to refund me, I opened a dispute for a refund as it is stated on dhgate So, we will see if I a.) I have been wondering about DHGate.com. Authorization Form- You need to fill this out and once you have filled out the form, you can send it to safetycenter@dhgate.com and use your order number as the subject. Etsy, Azazie and Cocomelody ship overseas. My dispute and all messages are being ignored now and nothing is being done and the seller has turned off email notifications so is not even getting my messages. There were a bunch of negative reviews but we figured it'll be a hit or miss and we would have time to order something else. You can then send this to safetycenter@dhgate.com and use your order number as the subject. For product details, special features, price quotations, availability and shipping details, we recommend that you contact the seller directly. Pics inside! is closed to new replies. Those seem to be online retailers that have decent reviews. If I were to wear this one, i would deepen the sweetheart to more like cups like the original if possible. NEVER RECEIVED MY ITEM! DHgate. I tried on a near identical dress at bhldn a year ago, These wedding dress pictures are from a bridal salon in my town. Thanks for sticking with us for a full year. Same day I filed dispute the seller shipped my item. Yeah, both the brides that I knew who bought from DHG got dresses that looked super cheap. 7 DIY Cosmetic Surgery Secrets That Will Save You Thousands of Dollars, Sitejabbers sole mission is to increase online transparency for consumers and businesses, Sitejabber has helped over 100M consumers make better purchasing decisions online, Suspicious reviews are flagged by our algorithms, moderators, and community members. Ever, RUN DO NOT ORDER FROM THIS COMPANY. So even when I try to escalate the issue DHgate is now telling me there is nothing they can do since the seller is no longer on their platform. Is this YOUR dress u will wear foe ur wedding or will u be changing out? Check out this years best local pros, chosen by couples like you. I've been very satisfied with every purchase from DHgate.com. They are a complete rip off and make most of their money by scamming people. Can only find jewelry. They are thieves and they have yet to give me my money back. Is it safe? @heavenslight: Im not sure yet. Do not trust DHGate. From what I've read about that particular site before, it's pretty much a scam. DHgate.com. DHgate.com. Don't worry, we can help you in contacting your seller. I havent ordered a wedding dress but Ive ordered other things and been super pleased with them. Tip for consumers:I wouldn't purchase nothing coming from China, they'll respond to your emails before or during the purchase process but once they have your $$ they wouldn't return any of your emails. Filed dispute with DHGATE now. Why would anyone buy anything from a company that has this many unsatisfied customers. Don't buy anything from here it's a scam! When you find the product you're interested in, you can contact the seller through "MESSAGE" tab under the seller's name. If you like scams then this is the site for you. Then when I kept corresponding with them (for over four months) their answer was always just "thank you very much friend". Ive bought a baseball jersey from there. They may have a nice selection, but without customer service, it's not worth it. Every card transaction is assigned a unique authorization number, which is confidential and can only be obtained by the cardholder from the card-issuing bank. I purchased a beautiful design dress per photo but once I received it, it was not closed to the pictures. Belts are very pretty and well made. I am so jealous because I paid WAYYYYYYYYYY more for my dress, lol. I received it in about two weeks but it was defective. Boycott DHgates, Aliexpress, Alibaba and Amazonprom. Products used:None. Update: 8/21/11 I was just notified yesterday that my dress has been shipped! Good day and thank you for contacting DHgate Customer Service. Consumers satisfied with DHgate most frequently mention good quality, fast delivery and great prices.DHgate ranks 1st among Marketing sites. I ordered a lithium ion battery for an electric bike. 4. A lot of them make custom sized dresses. Orders with large amount Tip for consumers:Do not use Dhgate. Please contact your card issuing bank to get the authorization number on the order. You use expensive skin creams, eat nutritious foods, and drink lots of water. That way, we can give you real time assistance you about your concern. So I decided to try DHGate. This edgy wedding get-up is perfect for a non-traditional bride. DHgate is a Chinese wholesale marketplace that connects small and medium-sized buyers and sellers of everything from cell phones to wedding dresses to car parts. I open the dispute and show them my local post office doesn't have the tracking numbers provided. Hi Erica, Completely in professional if you ask me and my wedding is coming soon and if this is how that site works and you scam people, you should be ashamed of yourselves. It's just a run-around game so they end up keeping money. They looked like cheap Halloween costume versions of the dresses in the pictures. 2. It cost $699, which isn't that bad, but I've been curious about buying direct from China. Sounds like the only thing this company care about is your money and the hell with anything else. Try the Modest line from Mon Cheri. Often, those pictures are lifted from the actual designer's website, and what you are paying for is a replica that someone else makes, likely in China. You can cover the first 6 and last 4 digits of your card then the CVV code at the back. Hi Shawn, Read the final review in this post: Get Our Wedding Planner App On Your Mobile Device. I have not seen even one good outcome from that site. is it standard practice to ask a customer to send a photo of their credit card to confirm their identity? Rehearsal Dinners, Bridal Showers & Parties, http://www.davidsbridal.com/Product_Taffeta-Ball-Gown-with-Organza-Underlay-WG3120, http://www.dhgate.com/2011-david-s-bridal-taffeta-ball-gown-with/p-ff80808130e5a32501311ab0d6ad421f.html, http://forums.theknot.com/Sites/theknot/Pages/Main.aspx/wedding-boards_attire-accessories_dhgate-experience-reveal. But seller declined and said partial refund instead. Tip for consumers:Buyer beware-if it goes awry, you will not get your money back and Dhgate will not honor the buyer. I would go to Ali express and find a seller with a 95% rating and above. Some other cool things about DHGate: Free shipping to the U.S. and their payment system. Another item I accidently ordered 2. So, hopefully I can document my experience as I'm going through it and hopefully I can add a bit more information and reviews about DHGate out here in the wedding world. So many unhappy customers, that's why I posted my review. Please provide us your order number or tracking number. For now, we can have our seller team contact the seller so they can be urged to respond but in the case that you are still not able to reach an agreement, we cannot handle this anymore. I just put review on goggle and FB, see how quickly they react WRONG. Is dhgate a good website to order a prom dress from? I had to send them "proof", and then I would have had to pay for the return postage. Kindly share website links below ! I have yet to have a bad experience with them. I tried to open a claim and the website gave out an error message every time. Lol. The characters written do not match the verification word. 2. Credit cards that do not match the account holder's name. Customer Service Center Theyre fine for cheap things. Please try again. 3. I ordered from DH Gate over a month ago. Share with your guests to collect your wedding photos. Hi Ramorn! I have ordered handbags, sunglasses, and sports jerseys from dh gate. DHgate is based in Beijing, China and its name refers to "Dunhuang" an important city on the ancient Silk Road which connected Chinese traders with the ancient world. If most are negative, take that as a cue to look elsewhere. DHgate Customer Service I was SHOCKED by the quality and how well made it is. I got my dress there, Ive already seen several brides with stolen pictures from the salon Im talking about post on this thread lol. I was surprised at how nice it is. I see their pictures stolen almost everyday. Buying from DHgate is like throwing your money in a hole. I ordered my flower girl dress from this website. Good day and thank you for contacting DHgate Customer Service. The quality and design are rarely on par with the original. Buy at your own risk. If you don't want to throw away your $$ don't buy from here. I would also not recommend ordering from that site. DHgate.com, This company sent me the wrong product and had the nerve to suggest a five dollar refund. The order was made and absolutely no update since March 7th, dhgate states they will issue a refund if the package does not arrive in time my delivery was supposed to be March 26th its near a full month late! Tracking number has said for two months now that the order is still in China, whereas when I could access my account it said that it has arrived in Australia more than month ago. Tip for consumers:This website / Company has one of the worst BBB ratings ever all you have to do is just read the reviews of all the unsatisfied customers who made a purchase from this website and check out the BBB ratings for yourself. If you have any other question, please do not hesitate to contact us through the following link and choose online chat: https://goo.gl/hvEzdN or send email to: customer-support@DHgate.com Ordered fitness watch on 2 oct 21, on 5 jan 22 this small jiffy bag arrived containing small plastic ring, NOT HAPPY, contacted seller who replied it must have been swapped at some stage! There are some inconsistent information submitted during the payment process that did not match the credit card information. If youre on a budget, I recommend checking out second-hand bridal stores in your area instead. It fits with limited alterations c.) It comes in the right color d.) It arrives in a timely fashion. A place for brides, grooms, friends, and family to discuss and share their wedding plans, ideas, and experiences. A couple of years ago I purchased a Guitar price around $240.00 had two small cracks when I received it and that was the last stupid purchase I made on this website. Does it feel sturdy? Will never buy from them again. Not going to cover the consumer. i was asked to send a picture of my credit card. Build the perfect foundation for your wedding attire with these top tips. DHgate Customer Service Yes. It is a scam organization. Regards, Best Regards, Hi would like to know if the products selling at this website are replica or original? I send her a photo of the dress on me and what it should of looked like but no answer. The boots I order or a completely wrong and after going back-and-forth or days their suggestion is a five dollar refund. We appreciate your patience and cooperation. I would stay away from DHGATE. Latest activity by Yasmine, on January 17, 2021 at 9:41 PM, I would definitely not order from dhgate. Its very much of a hit or miss with sellers. The seller is weddinggirl and I wanted to test response time by sending her a message asking about the material type, whether they use beading or sequins, and the back zipper disguised as buttons (my favorite feature). Like 1-3 months. My oder has been in "awaiting shipment" for the past two months! @EffieTrinket: It all depends on the seller I think. I am not from the USA, there are no wedding dress shops where I live so almost everyone orders online for wedding dresses. A complete scam company that does not protect you the buyer. Press question mark to learn the rest of the keyboard shortcuts, https://www.reddit.com/r/wedding/comments/4oa3kv/my_aliexpress_wedding_dress_arrived_today_i/?utm_medium=android_app&utm_source=share. wow i cant believe how well made it looks and also, how well it fits your body! Upon receiving noticed they were fake. Do you have any suggestions on where to purchase Modest wedding dresses? They robbed me of my money. We've got your first look at the newest bridal trends and what's going to be, https://latterdaybride.com/collections/modest-wedding-dresses, https://www.totallymodest.com/c96839/am-collection.html, https://www.modest-couture.com/store/c1/Featured_Products.html, The Best Bridal Undergarments to Wear Under Your Wedding, 23 Super-Chic Blazer Dresses for Your Wedding Day and More, 6 Wedding Dress Trends That Will Be Everywhere in 2022. I had ordered a dress from alieexpress a few years ago and made a post about it here: https://www.reddit.com/r/wedding/comments/4oa3kv/my_aliexpress_wedding_dress_arrived_today_i/?utm_medium=android_app&utm_source=share. ReCaptcha Verification failed. Lost $130. I've bought sports jerseys from it and they were pretty decent. Read more reviews. They were all bad. Buyers BEWARE. Thanks for the body comment I have a lot of work to lose. Find wedding inspiration that fits your style with photos from real couples, Sit back and relax with travel info + exclusive deals for the hottest honeymoon destinations. You're better off to do business with an American company. Took over 2 weeks to get. Get the dress b.) It is very well made and fits well. I got my dress at one for $200 (it retails at $1200). Buyer beware! Stay away from this website and save yourself some money and time. DHgate Customer Service I really wanted to see if you can get a perfectly good dress for the cheap prices they sell for. I ordered a big game board and received a lipstick. When I did a live chat, the rep was rude and unprofessional. It took them weeks to send the item and when I finally got some type of notification from Dhgate, they had already released my money and said it was delivered. It is not printed on your credit card but stored in your issuing bank. But if you have the time and money to throw away if it ends up being terrible, then go for it. I'm sorry to hear that you are not satisfied with the quality of the product you received. Dont buy from this scammers! They said they would open a claim on my behalf but never did! Its a scam. Is it safe yo buy nike shoes or any shoes from this site. The price is fairly low and Im almost willing to risk it but Ive never bought from DHGate before! As said before in these reviews, if you have a problem with your order, say goodbye and forget it. Nothing on there is to be considered authentic and only Chinese knockoffs. Focusing on Customer's Voice and Experience, Helping the customer solve the problem timely. They sent me the wrong merchandise. I run an ebay store selling cosmetics so I am very familiar with Ebay & used to sell my prom dresses on there as a teenager:). Fake items. Love it! Mich Dhgate store refuses to give me a full refund after waiting over two months for my oder to get shipped. I am elated. To go to the seller's store, click on the name of the seller at the upper right side of the item page under the Seller's Information Section or click on the seller's name below the item description. Just look through their reviews and try to find legitimate sounding reviews because there are ton of fake reviews. Please provide us your order number so we can help you further. I used the seller clairol. Create an account to follow your favorite communities and start taking part in conversations. Finally was able to speak to someone online and explained what happened and provided proof. I tried on a dress at David's Bridal that I simply loved! We appreciate your understanding and cooperation. This is very similar if not identical to a dress I tried on last year. They took my money without setting up an account, but when they failed to ship my order also failed to make it easy to inquire what's going on.
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