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SPYDERS END USER LICENSE AGREEMENT TERMS AND CONDITIONS. However, if Customer is managing multiple websites for different regions, languages, etc. (2) Adobe Digital Publishing Suite Apps is licensed per Mobile App. Software Updates and Upgrades 11.1 Standard Upgrades. Terms and Conditions applicable to Cloud Services provided prior to this, Online Banking Service Agreement AGREEMENT AND DISCLOSURES Before using Zions Bank's online banking services, you must consent to receive disclosures electronically, either online or via E Mail, and read, MDM Zinc 3.0 End User License Agreement (EULA) THIS AGREEMENT (or "EULA") IS A LEGAL AGREEMENT BETWEEN THE PERSON, COMPANY, OR ORGANIZATION THAT HAS LICENSED THIS SOFTWARE ("YOU" OR "CUSTOMER") AND MULTIDMEDIA, Terms and conditions Ecommerce internet services Prepared by Malcolm Elsmore December 2008 Elsmore Creative Marketing - Page 1 of 7 1. If the Managed Services Request cannot be solved within a commercially reasonable timeframe, the Managed Services Request may be escalated within the Adobe organization Online Support. AEM Apps is licensed per each base package. The following provisions apply to Adobe LiveCycle Software family of products. Adobe will provide resolutions as required to correct Managed Services malfunctions in order to bring the Adobe provided portion of the Managed Services into substantial conformity with applicable documentation. Customer is solely responsible for deciding whether or not to rely on a digital certificate. (B) Additional Generic Production Instance (1) License Metric. The specific configuration licensed by the Customer is identified on the applicable Sales Order: (1) 99.5% Service Availability. Customer agrees to hold Adobe harmless from any and all liabilities, losses, actions, damages, or claims (including all reasonable expenses, costs, and attorneys fees) arising out of or relating to Customer s use of, or any reliance on, any digital certificate or certificate authority. Adobe will provide to Customer and/or the Development Partner information regarding the Managed Services, and Customer and/or Development Partner will verify and state whether this information is correct and utilized. The remedy may also include error corrections, patches, bug fixes, workarounds (i.e. Customer use of the AEM Managed Services Development Software is subject to and limited by the following restrictions: 13.1 Customer may use the licensed AEM Managed Services Development Software in Customer s development environment only, strictly for testing and quality assurance purposes and not for production purposes The AEM Users granted licenses in this section will only have rights to access the AEM Managed Services Development Software for the purposes described herein Adobe grants this license solely in connection with Customer's own internal business operations, and nothing in this section grants any express or implied license to use, distribute, modify, copy, link, or translate the AEM Managed Services Development Software other than in connection with the Customer s use in a development environment. Additional Instances may only be added to an AEM Deployment where the AEM Assets base package has been licensed and installed, and may not be used independently to perform any features or functions of AEM Assets. 10. 3. v1.11 / 2015-07-03, EASYNET CHANNEL PARTNERS LIMITED PARTNER MASTER SERVICES AGREEMENT HYBRID CLOUD IT PRODUCT TERMS, QIPoint Software Technical Support Policies Effective Date: 25-March-2015, STANDING CLOUD, INC. ( SC ) TERMS OF SERVICE, XANGATI END USER SOFTWARE LICENSE TERMS AND CONDITIONS. Customers do not need Multi-Site Manager to use LiveCopy functionality between a standard website and a mobile site. (c) Adobe Response Time: 4 hours. AEM User license(s) may not be used concurrently (i.e. These TERMS AND CONDICTIONS (this Agreement ) are agreed to between InfluencersAtWork, Service Description: Dell Backup and Recovery Cloud Storage, Service Description for Avaya Messaging Service Release 1.0 A hosted Software-as-a-service offering, Winshuttle, LLC Technical Support and Maintenance Program, Installing and Configuring Adobe LiveCycle 9.5 Connector for Microsoft SharePoint, MDM Zinc 3.0 End User License Agreement (EULA), Terms and conditions Ecommerce internet services, At a Glance. Those upgrades may include a Customer-specific upgrade, an emergency upgrade necessary for the security of the Managed Services or to address issues causing Adobe not to meet the Service Availability Objective (each an Emergency Upgrade ), a minor upgrade (i.e., a maintenance release or a new minor version change to the Managed Services for purposes including but not limited to, error correction), or a major upgrade (i.e., a new version of the Managed Services). License for Development Software. By using the Services, XANGATI END USER SOFTWARE LICENSE TERMS AND CONDITIONS IMPORTANT: PLEASE READ BEFORE DOWNLOADING, INSTALLING OR USING THE XANGATI, INC. ("LICENSOR") SOFTWARE YOU HAVE LICENSED ("SOFTWARE"). If you do not agree to this Agreement, do not use the Cloud Service. 6. Adobe will provide Customer technical support to a maximum of 3 named Customer technical support contacts ( Customer s Technical Support Contacts ) only Customer Success Manager. Additional Generic Non-production Instances have no guaranteed Service Availability regardless of the Service Availability of the associated AEM Deployment base package. AEM User license(s) may not be used concurrently (i.e. (D) AEM Users (1) License Metric. (5) Desktop Software. Additional Instances may only be added to an AEM Deployment where the AEM Sites base package has been licensed and installed, and may not be used independently to perform any features or functions of AEM Sites. Customer may only use Adobe Acrobat Professional indirectly and only to the extent that AEM Forms PDF Generator is designed to access Adobe Acrobat Professional programmatically as described in the Documentation. VAT ID: ESB65837809 Calle Aprestadora 19, 12 o -2 a E-08907 Hospitalet de Llobregat (Barcelona) (]project-open[, Date 7 July 2015 SERVICE LEVEL TERMS INTER8 CLOUD SERVICES Article 1. PDM-AEM-6.0-MgdSvcs-NA-2015v1 Page 7 of 17, 8 3.2 AEM Forms Managed Services Add-ons (A) Additional vcpu Capacity (1) License Metric. Customer must license each of the additional products separately. AEM Apps enables businesses to deliver mobile app experiences to their customer through enabling collaboration between Customer s developers and marketers. A list of all software installed by Customer or Development Partner in connection with the Managed Services. SECURITY RULES FOR SUPPLIER WORKPLACES AT AN INFINEON LOCATION 3 5. Multisite Manager is licensed per Instance. (3) In addition to the Instances included in the base package described above, additional Author, Publish, or Generic Instances may be recommended based on Customer s specific use. 12. Unless otherwise permitted in the Documentation, Customer may not disable or interfere with electronic notices or dialogue boxes concerning privacy or tracking that appear in the software used for viewing electronic files that have been processed by AEM Forms Document Security. Service Level Agreement 9. This, CENTRAL SAVINGS BANK BUSINESS INTERNET BANKING AGREEMENT This Business Internet Banking Agreement ( Agreement ) contains the terms and conditions governing your use of Central Savings Bank s ( Bank ) Business, Page 1 of 5 During the Term and upon SSN s acceptance of an executed Order Form that specifies the Customer s designated support plan for the applicable Software (the Covered Services ), SSN shall provide. Describe the load testing scenarios conducted by Customer or Development Partner. PDM-AEM-6.0-MgdSvcs-NA-2015v1 Page 6 of 17, 7 (3) Fonts. (3) Network I/O: Network I/O and CDN services are not included with AEM Forms Managed Services. Introduction This document provides standards and features that apply to the CA API Management SaaS offering ( Service ) provided to the Customer and defines the, 1. AEM Assets may be used in the composition of forms, documents and correspondence and related Forms Portal web pages but may not be used for general asset storage and management. Specify a Customer resource who has technical knowledge of the Managed Services and who can answer questions from Adobe. (E) Commerce (1) License Metric. Phases 5. 4. Each Instance can be designated as either Author or Publish, but each will be counted separately as one Instance Mobile App means application software designed to run on a mobile device, such as a smartphone or tablet computer Planned Scheduled Maintenance means any maintenance performed on the Managed Services during Adobe s standard maintenance windows, currently (as of the Effective Date) occurring between 8:00pm PDM-AEM-6.0-MgdSvcs-NA-2015v1 Page 16 of 17, 17 Pacific Time and 12:00am (midnight) Pacific Time each Friday or at such other time as identified in the applicable Runbook Pre-Production Phase means the period of time before the Production Phase in which Customer or Development Partner (A) may customize and test the components and features of the Managed Services for the purpose of evaluating potential configurations of the Managed Services; (B) may conduct quality testing of those configurations by performing bug elimination, simulations, and integration with other Customer systems; and (C) if applicable, as noted in the relevant PDM, creates a Runbook and obtains Adobe s written approval of such Runbook Processing Instance means the environment where run-time processing operations that do not occur on the Publish Instance are conducted Production Phase means the period of time when Managed Services Users use the Managed Services (A) on Customer Sites; or (B) for its internal operations Publish Instance means the environment that makes content available to Customer s intended audience Recipient means a person to whom Customer directly or indirectly Deploys Documents. There is no limit on the transmission of information that does not depart the regional cloud and is instead terminated at another server on the cloud. General Terms And Conditions For All Services, CENTRAL SAVINGS BANK BUSINESS INTERNET BANKING AGREEMENT, Schedule A Support and Maintenance Agreement, Project: Marion Public Library Drupal 7 Website. ("AGREEMENT" OR "ACCESS AGREEMENT") IN THIS, PeopleMatrix Application Hosting Services Agreement WolfeReiter, LLC CONTENTS 1. (ii) Customer may not use AEM Sites as part of AEM Forms Managed Services to publish web content or manage websites not related to forms processing or document display. (1) Priority 1: CRITICAL 1 hour. No right to use on non- Adobe websites, copy, or transfer these fonts are granted or authorized under this Agreement. WHEREAS, Lanex is a software development and hosting firm that offers design, programming and hosting services; and, SYSTEM SOFTWARE AND OR HARDWARE SUPPORT SERVICES (PREMIUM 24x7). Administration. (3) Product Limitations and Use Restrictions. (2) Description. 3.1 AEM Forms Managed Services (A) License Metric. Customer s Runbook must, at a minimum, include the subject matters listed below in the format provided by Adobe. WEB HOSTING SERVICES. Adobe Digital Publishing Suite Apps is subject to the terms and conditions of the Adobe PDM Adobe Digital Publishing Suite (2015v1) (B) Product Description. Description of Services, Target Response Times and Customer Responsibilities: Dedicated Server Services Specific Terms and Conditions. Includes: (a) 99.95% Service Availability for 4 Publish Instances for Production Phase; and (b) 99.9% Service Availability for 2 Author Instances and 4 Dispatcher Instances for Production Phase. 9.1 Remedy for Failure to Achieve Service Availability Objective. Commerce Instances must be licensed in a quantity equal to the total number of Author and Publish Instance deployed on the AEM Deployment where the Commerce functionality, or any portion thereof, is being used or was previously activated (even if not continuously in use). Adobe Experience Manager Assets ( AEM Assets ) Product Description AEM Assets is a digital asset management tool that is fully integrated with the AEM platform and enables Customer to share and distribute digital assets. Mobile leverages the AEM Sites platform and interface to deliver web content across a range of mobile devices; providing functionality for creating mobile specific websites, viewing a mobile page emulated for a mobile device, or switching between several views. AEM Sites Generic Production Instances are licensed per Instance. Customer is also granted access to the AEM Forms SDKs. (3) 99.95% Service Availability. Recommend actions to be taken by Adobe when providing support for the Managed Services. Hosting Services Agreement. (F) Mobile (1) License Metric. Integration connectors are available for Adobe products and third-party products (purchased separately), including Adobe Creative Cloud and Marketing Cloud folder sharing, PDM-AEM-6.0-MgdSvcs-NA-2015v1 Page 4 of 17, 5 Creative Suite application integrations via Adobe Bridge, Drive, and PIM integration, Advanced InDesign Server integration, SharePoint, and Documentum integrations. The problem causes interruptions in normal operations. (2) Description. The, TALECH SAAS SERVICES ORDER FORM Customer: Address: Contact: Phone: Fax: E-Mail: Service(s): talech insights based software as a service as further described in Exhibit A ( Insights Service ). AEM Apps base package does not include licenses for use on any Mobile Apps; one of the following Mobile App licenses must be purchased for each Mobile App and identified in the applicable Sales Order: (1) PhoneGap Enterprise Apps is licensed per Mobile App. Capitalized terms used herein but not otherwise defined shall have their respective meanings set forth in the End, Adobe Experience Manager: Web content management Datasheet Adobe Experience Manager: Web content management Adobe Experience Manager web content management capabilities provide an open, standards-based, CUSTOMER NAME Hosting Services Agreement Service Plan Details FLYWIRE TECHNOLOGY offers three service plans: Silver, Gold and Platinum based on the services your firm needs. Exchange My Mail will provide Hosted Exchange and other Application Services, Preparing Your Network for an MDsuite Installation Professional Data Services 1632 East 23 rd Avenue Hutchinson, KS 67502 Toll-free: 800.875.0480 Fax: 858.486.5493 www.mdsuite.com Introduction This document, Technical Support Policies Effective Date: 25-OCTOBER-2006 OVERVIEW Unless otherwise stated, these Technical Support Policies apply to technical support for all Oracle product lines. In addition, Customer s AEM Users are granted access to the AEM Managed Services Development Software. The, Specific Program Document ( License SPD ) 1. If the Customer exceeds the aggregate limit, Customer will be billed for any overage at the then-current Adobe list price. Production Phase 6.1 During the Production Phase, Customer may not make customizations to the Managed Services. Fax: E-Mail: A. This PDM describes the following Managed Services products: Section Name of Product 1 Adobe Experience Manager Sites 2 Adobe Experience Manager Assets 3 Adobe Experience Manager Forms 4 Adobe Experience Manager Apps Products and Services subject to this Managed Services Exhibit are delivered to the Customer as hosted managed services and are referred to as Managed Services under the Agreement. ( CA ) licenses to Customer the CA software program(s) listed below under the following terms and conditions. (B) The Managed Services will then revert back to the Pre-Production Phase in connection with such customizations on such cloned server. Contents 1. With a valid license to the Managed ServicesAdobe grants to Customer a limited license, during the License Term, to install and use a reasonable number of copies of the On-premise software versions of the licensed Managed Services for development purposes, subject to the terms of the Agreement ( AEM Managed Services Development Software ). Recipients are allowed to complete and return forms using electronic processes in AEM Forms Managed Services; however, Recipients are not allowed to have direct access to the AEM Forms Managed Services software. (b) AEM Assets Limited Functionality. This contract applies. Media Library includes a content repository, Creative Suite integration via Adobe Drive and WebDAV, Creative Cloud file share integration, basic metadata management, asset versioning, basic tag management, activity streams (timelines), and limited rights management functionality. (2) No Separate use of Adobe Acrobat Professional. PDM-AEM-6.0-MgdSvcs-NA-2015v1 Page 2 of 17, 3 (5) AEM Sites Managed Services does not include CDN services by default, but can be purchased separately. AEM Users are licensed on a named-user basis, meaning that a User license is granted to a single User who is authorized to access or use the AEM Sites or AEM Assets products licensed herein. Use of these capabilities is licensed to Customer for use on the Author and Publish Instances included with AEM Sites and on each Additional Author or Publish Instance of AEM Sites licensed and added to the AEM Deployment. A Document that has been Deployed will be deemed to remain Deployed until it is no longer available for distribution Development Partner means a third party systems integrator who has rights to access and customize the Managed Services during the Pre-Production Phase as a result of such party s relationship with or connection to Customer Document means an electronic or printed file that is processed or generated by AEM Forms, including Documents that contain data fields where data may be entered and saved. If the issue is with Customer PDM-AEM-6.0-MgdSvcs-NA-2015v1 Page 12 of 17, 13 Customizations, Adobe will take reasonable steps to support Customer (or its Development Partner) in Customer s efforts to make adjustment to the code underlying the Customer Customizations. A Customer may elect to defer or decline any such upgrade (excluding Emergency Upgrades) as set forth in section 6.1(D) (Upgrade Deferrals) below. Multisite Manager Instances have the same Service Availability as the associated AEM Deployment base package. AEM Users can manage, store, and access images, videos, documents, audio clips, and rich media for use on the web, in print, and for digital distribution. Use of AEM Development Partners. Adobe may perform maintenance on some or all of the Managed Services in order to upgrade hardware or software that operates or supports the Managed Services, implement security measures, or address any other issues it deems appropriate for the continued operation of the Managed Services. (2) Description. Web.com may make available for purchase, from time to time, a variety of hosting or hosting related packages referred to as nscommercespace, Shared Web Hosting (formally Web Hosting), DATA SECURITY AGREEMENT Addendum # to Contract # This Data Security Agreement (Agreement) is incorporated in and attached to that certain Agreement titled/numbered and dated (Contract) by and between the, DASSAULT SYSTEMES R&D Customer Support 10, Rue Marcel DASSAULT 78140 Vlizy Villacoublay FRANCE SUPPORT SERVICE POLICIES FOR LICENSED PROGRAMS For indirect channel through VAR Date: August 6th, 2014 Summary, SharePoint Hosting AGREEMENT on SharePoint Hosting use Subject and Definitions The Subject of this Agreement is hosting of SharePoint hosting system (hereinafter: the Agreement ) which allows the use of. PDM-AEM-6.0-MgdSvcs-NA-2015v1 Page 17 of 17, PRODUCT DESCRIPTIONS AND METRICS Adobe PDM - AEM 6.0 Sites: Managed Services Basic (2015v1) The Products and Services described in this Product Description and Metrics ( PDM ) document are subject to the, EXHIBIT FOR MANAGED SERVICES (2013V3) This Exhibit for Managed Services, in addition to the General Terms, the OnDemand Exhibit, and any applicable PDM, applies to any Managed Services offering licensed, 1. 2. Include details on Development Partner s response time requirements and other special instructions from Customer regarding such response times. Customer may use Reader Extensions on up to 100 unique Documents per each base package of AEM Forms Managed Services licensed and distribute these Documents to Recipients. 1 PRODUCT DESCRIPTIONS AND METRICS Adobe PDM - AEM 6.0: Managed Services (2015v1) The Products and Services described in this Product Description and Metrics ( PDM ) document are subject to the applicable Sales Order, PDM, Exhibit for Managed Services, and General Terms. Development Partners 8.1 Customer may appoint Development Partners to develop and test Customer Customizations during the Pre-Production Phase, subject to the following limitations and restrictions: (A) Customer may provide the appointed Development Partners access to the Managed Services, including user logins and passwords, solely for the internal business purposes of Customer and related to Customer s use of the Managed Services during the Pre-Production Phase. Content repository, collaboration and annotations of assets, configurable search facets, asset versioning, asset edit, rotate and crop, static renditions, tag management, collections & lightbox, camera RAW file support, advanced metadata management, predefined asset workflows, media portal asset share (additional Publish Instance required), video encoding (ffmpeg), and review and approval workflows. Commerce provides basic commerce capabilities including product pages, shopping cart, and a standard set of APIs to integrate with ecommerce systems. These Technical Support. 1.1 AEM Sites (A) License Metric. (B) Response Procedure (1) Adobe acknowledgement of Managed Services Request. Page 1 of 11, Platinum Support Service Agreement ("Support Agreement"), SERVICE LEVEL AGREEMENT - Shared Exchange Hosting, SERVICE LEVEL AGREEMENT: Shared Exchange Hosting. Definitions In these Service Level Terms ( SLT ), the following terms, indicated with a capital, whether single or plural, will have, Software Maintenance & Support Agreement This agreement ( Support Agreement, Software Assurance, Agreement ) is for the purpose of defining the terms and conditions under which Technical Support, Maintenance, SPYDERS END USER LICENSE AGREEMENT TERMS AND CONDITIONS 1. Mobile includes LiveCopy functionality, which allows a link content between standard websites created in AEM Sites and mobile/tablet sites created with Mobile. (2) Non-Production Phase AEM Deployment. (3) Additional Modules Included. Installation and use of Adobe LiveCycle Designer or Adobe LiveCycle Workbench on a workstation Computer is not counted as an additional vcpu. PDM-AEM-6.0-MgdSvcs-NA-2015v1 Page 5 of 17, 6 (2) Product Limitations and Use Restrictions. Related Documents: The following documents also posted at www.cisco.com/go/servicedescriptions/. The problem results in minimal or no interruptions to normal operations (no business impact). The problem results in serious interruptions to normal operations, will negatively impact the Managed Services installation, urgent deadlines or at risk. Additional Instances may only be added to an AEM Deployment where the AEM Sites base package has been licensed and installed, and may not be used independently to perform any features or functions of AEM Sites. Tasks that should be executed immediately cannot be executed because of a complete crash of the Managed Services or interruptions in main functions of the Managed Services in the Priority 1 Phase. A Customer Success Engineer will be available from 9am 5pm Pacific Standard Time, and Adobe provides no service level or availability level in association with the Customer Success Engineer. Customer must promptly update the Runbook each time it or its Development Partner creates new Customer Customizations that are accepted by Adobe for use in the Production Phase. Additional Generic Non-production Instances have no guaranteed Service Availability regardless of the Service Availability of the associated AEM Deployment base package. (2) Description. Additional Definitions 19.1 AEM Deployment means an independent Author Instance or linked cluster of Author Instances, with any number of connected Publish Instances AEM User means employee(s) or contractors (e.g. (a) PDF Forms. 1.2 AEM Sites Add-ons (A) Additional Instances (1) License Metric. (D) Upgrade Deferrals. During the Development Phase, Staging Phase, and Transition Phase, Adobe will make available a resource that may answer questions from Customer s Technical Support Contacts ( Customer Success Manager ). Adobe will notify Customer, with as much lead time as possible, of the availability of such upgrades. Additional Instances are added to an AEM Deployment of AEM Assets to increase the capacity of that AEM Deployment and can be designated either as an Author or Publish instance. Service Description: Cisco Prime Home Hosted Services. Additional Instances are licensed per Instance. Recipient licenses may not be shared or used by more than one individual Recipient but may be reassigned (A) when new Recipients replace former Recipients who have terminated their engagement with Customer, or (B) upon written permission from Adobe Runbook means a document written by Customer, the Development Partner, or both, that provides Adobe with a list of the Customer Customizations and configurations Customer, the Development Partner, or both, made to the Managed Services. STANDING CLOUD, INC. ( SC ) TERMS OF SERVICE These Terms of Service ( Terms ) govern your use of Standing Cloud s online deployment platform for application software (the Services ). Services Agreement 2 1.1. Includes (a) 99.99% Service Availability for 4 Publish Instances for Production Phase; (b) 99.9% Service Availability for 2 Author Instances and 4 Dispatcher Instances for Production Phase; and (c) 99.0% Service Availability for 2 Author Instances, 4 Publish Instances, and 4 Dispatcher Instances for Pre-Production Phase. Service Definition. Service Level Agreement. Specify the Development Partner contact for management escalation. (b) Adobe Response Time: 1 business day. Forms Portal allows for access and limited use of AEM Sites and Mobile add-on functionality. All backed-up material will, after encryption, be distributed across multiple data centers within a given cloud region to allow for recovery within these data centers in the event of the loss of function of the primary data center All backups will be taken at a frequency specified by the Customer in the Customer s Runbook, or daily if no specification is made Adobe will retain all backups for a period specified in the Customer s Runbook, or for one week if no specification is made.

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