-Y.ph1#)k:J G.RA:s0 wu:U;EV= [|~*5UMdD AG m_VAQ0T=- "+" r1Wfz'fmT-BgCNGK1u[H@hW;MFV%q_-NX3iI{1- =4 RF/QA]"R% Whether youre an everyday driver, a trucker, or an off-roader, you depend on a clean and clear windshield for safe driving. *In Canada, trademark(s) of the International Association of Better Business Bureaus, used under License. This is not a covered claim according to the contract terms. hger5g+y1+E/AkB"_e(wFeG>lbzDk(Z}&Cq:'>C0Mo rS7?ln%p}'|y4QFQ/kfKl^nBo/73{loK?Nx0!Z8&Z\ipeM.#ZRfl-_E5,'9 _g7 T@a$Rbx+%:0 1.H{o/{q. The Clear Choice for Windshield Protection. We understand the importance of having a damage-free windshield. A truck threw a small puce off stone which bounced off the top of my windshield. That was on Tuesday, December 14, 2021. If we just did the Crystal Fusion treatment, hed let us have it for $350. We just bought a new Cadillac SRX for my wife and the dealer is selling this treatment for $175. u$w6ih!3+07xk +z. If it free and only 20 miles out why not? Has anybody tried Crystal Fusion glass treatment? << /Length 5 0 R /Filter /FlateDecode >> Protect against acid rain, corrosion and mineral buildup, PO Box 851 Improves clarity and visibility to extend driver reaction time. Orange Owl (Pty) Ltd t/a Crystal Fusion SA accordingly reserves the right to conduct whatever verification of your identity and details it deems appropriate, and to use whatever technological and other measures it deems necessary to detect and prevent unauthorised access or attempts to gain unauthorised access to the Website Data or to restricted pages of the Orange Owl (Pty) Ltd t/a Crystal Fusion SA Website. No one called, On 9/*/19 I called Crystal Fusion and after several attempts, some one finally answered the call and informed me that they reported the claim to the dealership and they should contact me. This irregular plane causes a strong adhesion with water and creates microscopic contact points in the glass. Gauteng Any person who delivers or attempts to deliver any damaging code to the Orange Owl (Pty) Ltd t/a Crystal Fusion SA Website or attempts to gain unauthorised access to any page on this site or to any Website Data shall be prosecuted and civil damages shall be claimed in the event that Orange Owl (Pty) Ltd t/a Crystal Fusion SA or any of its customers suffers any damage or loss. What makes The Crystal Fusion Graphene Coating different? The following errors occurred with your submission. For a windshield ultra-hydrophobic coating that protects and clarifies your vehicle glass, choose Crystal Fusion for car glass protection. No glass repair shop was ever contacted. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles. Moral of the story is doing business with them is insanely difficult. Own reliance Your use of the Orange Owl (Pty) Ltd t/a Crystal Fusion SA Website and your use of and reliance on Website Data or any part thereof is at your own risk. Find out all the detailing secrets here. She said that she would try to contact the Lexus dealership to verify the information and will give me a call back. So I paid out of pocket, as they had directed me to do on the previous call. From my driveway, with the glass guy there, we called the claims department to submit the pictures and get the payment details, but they were closed for the holiday. Why would I pay a pro to do something, when I can screw it up just as bad, for less? And when I call the company, the reps tell me to expect a call in 5 minutes, but that never happens. There was no other interaction with the customer. I spent hours on the phone with them trying to take the right steps, and even after following them, was denied the coverage I paid for. So instead of dealing with my claim, Crystal Fusion Technologies has remained non-communicative. It enhances visibility in bad weather and strengthens the automotive glass surface. JavaScript is disabled. Improves clarity and visibility to extend driver reaction time We support the motor industry with unique & environmentally friendly & innovative products, Crystal Fusion: Superior Waterless Car Wash, https://crystalfusionsa.co.za/wp-content/uploads/2021/09/CrystalFusionDB9Demonstration_3-2.mp4. But, at the molecular level, glass is porous with microscopic hills, peaks and valleys that refract light and collect tiny particles. It is not backed up by a reasonable company, and seems more like they are looking for any excuse to avoid payment. The information, content, services, products and materials published on the Website, including without limitation, text, graphics and links are provided on an as is basis. Additionally, they had no further information regarding the displeasure of the consumer. Are you interested in becoming a distributor of our windshield coating treatment? As we were signing all the paperwork to take our new 2021 Palisade home, the dealers finance guy tried to up-sell me on the First Extended warranty, which takes the bumper to bumper up to 10 years/100k miles. You can buy the extended warranty from any dealership and will get a better price by doing that. On August *, 2020 Safelite Auto glass was dispatched to repair the windshield on the covered vehicle. The Crystal Fusion process molecularly bonds to the glass, creating an ultra-hydrophobic surface. They decided to use that against me and interpret my claim to fit their business agenda. On 6/3/22 I prepaid the dealership $2,1 ***** and the ** was immediately ordered and will be installed on 6/7/22, much faster and sooner than Crystal Fusion will do. I explained multiple times that with the size of the damage I suspected it was a large rock kicked up from a vehicle on the overpass. In some cases we are at the mercy of availability of the new windshield as in this case. Dirt, Grime, Insects, and Acid Rain have a hard time sticking to the treated surface. The complaint is resolved, however, not like Crystal Fusion indicates. The Fora platform includes forum software by XenForo, VerticalScope Inc., 111 Peter Street, Suite 600, Toronto, Ontario, M5V 2H1, Canada. I use RainX which I apply myself every 2 months or so. They sent me supplies but according to their instructions they didnt send everything. I told the that the ** is deteriorating quickly and is of great concern since I must drive to work. 4 0 obj Do Not Sell My Personal Information -, By logging into your account, you agree to our. Please play all of the full recordings. Find out why so many customers enjoy Crystal Fusion, our ultra-hydrophobic windshield protection treatment. HdVKnd7S-"EId42Avzzq(~HQjyNWnUm|+ ^l$y|fi5|j0KwI?s|cy 5KN_7mQ|QY:OO$?$j} The first time I called, a rep attempted to deny the claim. There is not much price difference as I can tell from internet searches, so I fail to see how this is a reason to deny the claim 100%. Called warranty to set up claim. For optimal website experience, please update your browser to. See below for job opportunities at Crystal Fusion. Find out how you can improve customer satisfaction by visiting our dealership page. Makes ice and snow much easier to remove If it's free and the dealer applies it, it may be worth getting done. Copyright Crystal Fusion Technologies, Inc. All Rights Reserved 2019 Design by, Benefits to Using a Panel Prep Surface Cleaner. Orange Owl (Pty) Ltd t/a Crystal Fusion, Whilst Orange Owl (Pty) Ltd t/a Crystal Fusion, To the full extent permissible by applicable law, Orange Owl (Pty) Ltd t/a Crystal Fusion, Any information collected is used solely by Orange Owl (Pty) Ltd t/a Crystal Fusion. Cover for windshield area to keep pine needles out. 37 0 obj <> endobj 69 0 obj <>/Filter/FlateDecode/ID[<60C3B5B14EDBC5B1536F89AC0B96B47E><5E512AF35F2345FA9D4DA1F4484CE2FC>]/Index[37 52]/Info 36 0 R/Length 140/Prev 198995/Root 38 0 R/Size 89/Type/XRef/W[1 3 1]>>stream Crystal Fusion Technologies is the manufacturer of the windshield product. As with any warranty, there are specific Terms and Conditions which must be met. If you disable this cookie, we will not be able to save your preferences. We attempted to speak with the customer again, however she declined and hung up. `*fNgbg">/q(0q>T'::op*^J|\z'2rGzQXC_{t8o[| N endstream endobj 41 0 obj <>stream If the contract terms are followed, as specified on the document included by the customer, the damage should be called in to Crystal Fusion and not handled by the Dealership as was in this case. We have developed a patented two-step application process that creates an ultra-hydrophobic and durable barrier. I bring that up to show you that individuals can say something and have it be interpreted differently than what they meant. BBB Business Profiles are provided solely to assist you in exercising your own best judgment. Protecting Your Vehicle From UV Damage/Oxidation. These Terms and Conditions, including any documents referenced herein, represents the entire agreement between you and Orange Owl (Pty) Ltd t/a Crystal Fusion, the accuracy, completeness, validity, timeliness or reliability of the, the error free use, secure use and/or availability of the, any breach by you of these Terms, including your use of the, any loss of business, profits, opportunity and/or data; and, any action taken or decision made by you in reliance on the. The customer did ask about replacing the windshield at that time, however according to the contract terms as stated in the "terms and conditions", a damaged windshield will be repaired if it can be, and is not in direct line of sight of the driver. Instead they led me down a path with assurances, and then denied on a technicality. Well show you how being an agent is significantly beneficial to your agency. South Africa, Privacy | Terms and Conditions | Disclaimer | Job Opportunity. Achieve this goal by offering Crystal Fusions glass treatment. Crystal Fusion should be held accountable and reimburse myself and my insurance company. PalisadeForum.com is not in any way affiliated with Hyundai Motor Group. We now understand that was not acceptable to the customer, however we cannot authorize replacement or full re-imbursement under our warranty Terms and Conditions. The reverse side of the attached warranty that the consumer provided states specifically that this is NOT cancellable. Additionally the windshield must be ordered and at times takes a few days to secure. As of today at 12:42 EST, the customer was contacted by the Glass Repair Shop prior to this complaint, and an appointment has already been set with the customer to have the windshield repaired/replaced. We have contacted them regarding this issue and they stated the claim was denied for a valid reason according to the contract terms. If the repair eventually turns into a non-repairable item, the windshield will still be replaced under the terms and conditions. I do not recommend anyone wasting their money on the Crystal Fusion warranty. Once I did get the glass guy, the truck and me in one place, they were closed. Wonder if its just a reason to get you into the dealer do you see any difference with this product? You are prohibited from posting or transmitting, by means of reviews, comments, suggestions, ideas, questions or other information through the Website, any content which is, unlawful, harmful, threatening, abusive, harassing, defamatory, vulgar, obscene, sexually explicit, profane, hateful, racially, ethnically or otherwise objectionable content of any kind, including but not limited to: any content that encourages conduct that would constitute a criminal offence or give rise to civil liability, or otherwise violate any applicable local, provincial, national, or international law; or, any content that constitutes an invasion of privacy; or, any content that is an infringement of any intellectual property right; or, any content that contains software viruses; or, any content that constitutes a political statement, commercial solicitation, or Spam, Although Orange Owl (Pty) Ltd t/a Crystal Fusion. any errors, omissions or corruption of information including any errors that may occur as a result of changes in applicable legislation and/or any inaccuracy or error; any virus or any illicit or malicious computer system program that attaches itself to and infects, corrupts or destroys other programs or systems; any unauthorised access by third parties to the. **************** stated, on a recorded call, that he parked the vehicle at an airport and upon return he noticed a crack in the windshield. Manage Preferences - As a result, water beads up and rolls away, and small road debris ricochets off. Where applicable, you agree, in terms of Section 42(2)(d) of the Electronic Communications and Transaction (ECT) Act 25 of 2002 that the services begin with the your consent before the end of the seven day period referred to in Section 44(1) of the ECT Act. Protection, Washing, Detailing, Body Restoration/Repairs. I purchased a vehicle from the Lexus dealership, which had the Crystal Fusion application and 5 year warranty. The Don Brown Chevrolet Service Center is proud to offer our customers Crystal Fusion Protection. 6Rnn=Sf=K uKIe]ki6kA^.RZr+;\" At the time of purchase, I was told of the amazing job crystal fusion does with protecting and replacing windshields. Crystal Fusion adds an enhanced layer to your windscreen to enhance visibility on the road. Dealer is asking if I want Crystal Fusion windshield treatment? Edenvale And yes, I did think about a CM for her but I don't think she is the right kind of driver for a MINI plus my experience with MINI USA customer service regarding the missing voice activation on my 2013 MCS Roadster (discussed on another thread) made me shy away. )9wZ~; \2uy#0m<> I was called the following day however, and the representative asked me for my vin information again, stating the warranty was listed in a business name. If that was the case as the say, why did Crystal Fusion wait one whole week and did not contact me as they promised. I suspected that a rock was kicked up by a vehicle traveling on the overpass but everything happened very quickly and I was not 100% positive. Orange Owl (Pty) Ltd t/a Crystal Fusion SA may during the course of your use of the Orange Owl (Pty) Ltd t/a Crystal Fusion SA Website electronically collect store and use your personal information including your gender, country of residence, non-personal browsing habits and click patterns, e-mail address, IP address, ID number, and credit card and bank account details. Damage must be incurred from road debris while driving on a public street or highway. They handle all claims called in for repair. tlxforums.com is not in any way affiliated with Honda Motor Company. Big price tag, like $2500. It works much like any other wax treatment, except it isn't supposed to ever wear off or need a reapplication. any failure, errors or delay in receiving or acting on your Instructions; any failure, errors or delay in making available or transmitting Confirmations. huh, never heard of it. I clearly state I suspected that a truck traveling on the overpass propelled a rock that broke the windshield. Is anyone being offered Crystal Fusion for their windshield when buying a new JK? I was given false information in the first recorded call, I asked to speak to a supervisor and was placed on a 20minute + hold with no check back. But waited till I reported the matter to BBB before responding? Orange Owl (Pty) Ltd t/a Crystal FusionTM SA may at any time modify these Terms and Conditions and your continued use of this Website will be conditioned upon the Terms and Conditions in force at the time of your use. I want a refund for the garbage glass coverage I paid for. My windshield cracked recently but the company is refusing to even speak with me. The guy told me if we did both hed cut a deal and charge $1800. Allows insects to be easily washed away Along with this fantastic windshield application, we also offer our customers premium wiper blades to keep your vision clear for all makes and models, both foreign and domestic, Don Brown Chevrolet Crystal Fusion Protection. At this point, I dont believe I bought a real supported warranty. Indemnity Without prejudice to any of the rights of Orange Owl (Pty) Ltd t/a Crystal Fusion SA at law or under these Terms, you will have no claim against and hereby indemnify Orange Owl (Pty) Ltd t/a Crystal Fusion SA, its directors, employees, agents, representatives or Affiliated Companies against any loss or damages of whatever nature and howsoever arising which Orange Owl (Pty) Ltd t/a Crystal Fusion SA or any third party may suffer or incur arising out of your use of the Website Data, the Services and/or the Orange Owl (Pty) Ltd t/a Crystal Fusion SA Website, including without limitation: Orange Owl (Pty) Ltd t/a Crystal Fusion SA will not be liable to you or any third party and you hereby waive whatever claims you may have against Orange Owl (Pty) Ltd t/a Crystal Fusion SA, its directors, employees, agents, representatives or Affiliated Companies for any expense, loss or damage of whatever nature that you may suffer or sustain as a result of or arising from: If you are interested in making driving a better and safer experience, join our team! I told her that I purchase a vehicle from Lexus of Richmond and I wasn't sure how the warranty was registered however I am the owner of the vehicle. Protects your windshield against acid rain, corrosion and mineral buildup. International Association of Better Business Bureaus. Cookie information is stored in your browser and performs functions such as recognising you when you return to our website and helping our team to understand which sections of the website you find most interesting and useful. The customer initiated a claim with Crystal Fusion on August *, 2020 for damage to the windshield of the covered vehicle. On 5/18/2022! Our Name has changed from Imperial Select to Motus Select. Significantly reduces Night Glare I was told I could arrange for a glass company to replace the windshield, but unless I used their preferred provider (a company with low reviews here who messed up my wifes replacement several year ago) I would need to call for payment, or pay out of pocket. Water, Ice, Snow, Bugs, Mud, and even small road debris are no match for our hydrophobic treatment. The unauthorised submission, removal, modification or distribution of copyrighted or other proprietary Content is illegal and could subject you to criminal prosecution as well as personal liability for damages. The replacement has been scheduled for June 8,2021. We attempt to facilitate the process as quickly as possible, however at times it falls out of our control. I'm interested to know if anybody has actual experience with the product rather than just opinions. According to our records the customer purchased a Crystal Fusion repair/replacement warranty in October of 2016 from TC Chevrolet. Our claims department has been in contact with the customer on more than 1 occasion as well as today. Crystal Fusion offers a product warranty which helps protect windshields from small road debris. The vehicle was parked and damaged by other means. As there is a clause in the contract for cancellation, we can certainly cancel the scheduled installation and issue a pro-rated refund to the cusotomer.
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