spa manager duties and responsibilities

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Of recent, Hand & Stone Massage and Facial Spa had 64 positions open for spa managers. Provided Property Management companies such as: Alliance, Lincoln, P.B Bell, Greystar, and Camden with temporary assistance. Manage Operations Budget A budget is crucial to the operations of any business and it falls to Spa Managers to create and manage such a budget. Able to promote and sell spa programs to groups, conference guests walk-in etc. Training of all academy staff and students on customer service and retail needs. Analyzed monthly P&L report and explained variances against budget, if any for the front office. In some facilities, they are also responsible for training and supervising new employees, handling calls and reservations, welcoming and assisting guests, and resolving issues and concerns to ensure that clients receive optimal services. Interviewed potential spa and reception staff based on experience and professionalism, Answered phones and booked clients for services. They are usually responsible for overseeing daily operations, liaising with internal and external parties, monitoring inventories, purchasing supplies, and maintaining positive relationships with suppliers. Ensure the health and safety of guests and employees are paramount at all times. According to a spa manager resume, "top executives must be able to lead an organization successfully by coordinating policies, people, and resources." Retrained all staff and established quality systems and performance metrics. All rights reserved. Trained and developed staff on procedures and protocols. We've found that most spa manager resumes include experience from Hand & Stone Massage and Facial Spa, Massage Envy, and Horseshoe Bay Resort. Assisted customers in resolving situations and complaints in an efficient and caring manner that did not affect the productivity and profitability of the spa, Promoted special events, promotions, and packages designed to boost spa visibility and business levels, Made certain compliance with all national, state, and local licensure and regulatory boards, Trained and skilled in using the SpaSoft Program and the MotorCity Casino Intranet System, Perform activities on task meeting aggressive deadlines, Ensure customer satisfaction by being pro-active and/or am able to problem solve, Perform duties with little or no immediate supervision, Designed brochure and scripts for front desk staff dealing with customer service situation, Receipt of Payments included calculating billing charges and collecting payments for services, making book keeping entries into the system, and handled product sales, Established, managed, maintained Ordering & Receiving Process & Procedures of Stock, Created, organized, and performed charity events to support relief for the Oil Spill, Designed fliers, web pages, facebook, advertising promotions and all other tools needed for marketing strategies, Consistently exceeded monthly goals for primary sales of Memberships each, With an individual goal of 22.5% monthly sales closing, averaged 27.7% with a monthly high of 47.6%, Top Seller out of ten sales associates for seven out of thirteen months, Attained 'Better Lives Club' status eight times (2nd top tier in Region), Attained 'Better Communities Club' two times(Top tier in Region), Increased overall clinic Membership closing by 5% within a year, Manage and train over Forty-Five Licensed Massage Therapists and Sales, Additional responsibilities include answering multiple-line phones, scheduling, Managed basic business functions, trained staff, reported to owners, Reception, customer service, computer applications, booking system, Designed, implemented amenities utilized currently to enhance client experience. Collaborated with Marketing Team to seek opportunities to increase sales, Enforced internal policies and procedures to ensure safety of guests and employees, Prepared annual budget and participated in monthly reviews with Finance Team, Hiring responsibilities and management of 65 to 80 employees, Initiated and maintained top of industry hospitality and spa service standards through protocol, on-site education, troubleshooting, resolution, and support to both internal and external guests, Executed specific initiatives of planning, marketing, cost-control, staff training, employee relations, and guest satisfaction. Operated a 40,000 square foot facility that included a Cardio and Weight Room, Pro Shop, 1 Pool and 7 Whirlpools. You should take into consideration how difficult it might be to secure a job with one of these companies. Plan, direct, or coordinate activities of a spa facility. Accurately maintain cash resources by computing sales, receiving and processing payments, Process financial records and daily deposits, Respond to customer inquiries to ensure a unique and personal customer experience, Maintain supplies, tools, equipment and storage areas in order to ensure compliance with safety regulations, Schedule appointments upon client request via phone, email and walk-ins, Provide natural nail care services for clients, Coordination of spa events for groups ranging from 4 to 50 people, Orientation and training of new employees, Financial record keeping that included daily expenses and all sales transactions for chargeback's or audit, Preparation of employee schedule, attendance reporting and conducting performance reviews, Preparation of room charge records to present to hotel for compensation, Maintain top operating system knowledge and system efficiency for other employees benefit, Resolving any guest discrepancies in a diligent manner. Invoices billing They create business development plans to help the spa grow. - Best Career Advice Observed and coached associates in sales techniques and customer service techniques, to drive store profitability by retaining and gaining devoted guests. Some of them are also social, meaning theyre kind, generous, cooperative, patient, caring, helpful, empathetic, tactful, and friendly. Update and retain follow-up correspondence of prospects and residents contact information, work orders in Yardi & Entrata software systems. Managed, trained and assisted in all areas of administrative work including data entry, receptionist duties, file organization, research and development. Developed schedule for sales associates and massage therapists. Spa Managers are responsible for managing the operations of spas. Whereas a director of spa and guest experience requires skills like "crm," "action plans," "department heads," and "concept development." Instrumental in developing sales techniques and marketing to establish new clients. Increased cash flow by instituting new billing and receipt validation controls. Create promotional and seasonal content for the spa Facebook page. They typically set employee schedules, ensure that employees receive ongoing training and hold staff meetings to keep employees updated on spa procedures and policies. Review financial data, prepare management reports, and perform administrative functions accurately and timely. Responsible for reviewing all guest feedback results and implement improvements to ensure guest satisfaction. Verify and balance entries and records of financial transactions from the current day. The ability to arrange the training of the Spa to standards as well as assist the Spa Director with staff training. Monitored all services provided and ensured compliance to all health and safety codes. Best Career Those seeking to work as Spa Managers are recommended to acquire a resort or business management degree. Typically, this position earns a lower pay. Improved productivity and morale by initiating systems for accountability, formalizing job duties, and instituting training programs. Our AI resume builder helps you write a compelling and relevant resume for the jobs you want. A spa manager responsibility is more likely to require skills like "daily operations," "front office," "retail sales," and "spa services." Achieved $45,000 increase in retail sales over last year performance. Discovered, introduced, and launched 3 new skin-care brands, leading to an increase in retail sales and overall higher patient'/customer's satisfaction. 1) Use Career Testing to find the perfect career. Here are examples of responsibilities from real spa manager resumes representing typical tasks they are likely to perform in their roles. Revitalized marketing materials. Activities Develop and maintain adequate professional product program. Director Of Spa And Guest Experience Jobs Near Me. Coordinated with Spa manager and administered everyday activities for facility. Ensured spa facility was cleaned and maintained for clients and employees. 2022 Job Hero Limited. Spa Director Ensure that spa department follows hotels policies and procedures including health, hygiene, emergency and Fire prevention. In fact, one out of every six spa managers did not spend the extra money to attend college. Responsible for managing the operation of 35,000 gallon recreational pool. Knowledge. Position Title: Spa Manager / Asst. Distributed marketing materials to local businesses to promote awareness of the store. Director of Spa and Guest Services Assist in the process of interviewing and selecting job applicants as well as supervise. Hire, train, supervise and schedule a staff of 28 health related professionals. Responsible for the management of the daily operations of the franchise. Performed facial treatments and chemical peels. Responsible to identify and target specific market segments for potential corporate clientele to promote Spa services. But if you're interested in companies where you might earn a high salary, spa managers tend to earn the biggest salaries at Del Monte Electric Co., Prairie Band Casino & Resort, and Hilton. Spa and Wellness Manager. Arguably the most important personality trait for a spa manager to have happens to be communication skills. Train all new applicants Responsible for checking and overseeing all guest settlements like cash, CC, room settlements etc. Ensure that spa department follows business conduct and ethics. Ensures client services are being carried out and completed in a professional, correct, and efficient manner. The third profession we take a look at is owner-spa director. Would you make a good spa manager? Here's an example of how spa managers are able to utilize leadership skills: "provided leadership, direction and supervision of staff in the daily operation of the spa. Skills They conduct all of the hiring, firing, and training of employees. 9) Inventory products and order new supplies.10) Monitor operations to ensure compliance with applicable health, safety, or hygiene standards.11) Perform accounting duties, such as recording daily cash flow, preparing bank deposits, or generating financial statements. The average resume of spa directors showed that they earn similar levels of education to spa managers. Devised, planned, hosted variety of customer focused special events to increase overall sales. Directed the hiring, training and performance evaluations for staff and supervised their daily activities, Monitored operations to make sure compliance with impeccable applicable health, safety, or hygiene standards, Performed accounting duties, like recording daily cash flow, preparing bank deposits, or generating financial statements, Connected with clients to ensure staff exceeded expectations, Ensured all necessary supplies were ordered regularly, Followed standards for quality, customer service, health and safety, Performed booked appointments as scheduled, facials, waxing, chemical peels, body, Assisted patients with hot/cold packs, stem, ultrasound and cold lazier. Provided the highest quality guest service and resolved all guest concerns beyond their satisfaction. Successful Salon and Spa Management 6th Edition by Edward Tezak and Terry Folawn - Get dozens of management tips and an insider look into spa operations from an experienced Spa Manager. See How To Write The Perfect Resume. passionate about! Accurately completed schedules and payroll in excel for 26 employees. What is the workplace of a Spa Manager like. These skills include "daily operations," "front office," and "retail sales. Handle all customer service issues in spa daily, Responsible for all training and development of staff. Since 2012 Setupmyhotel.com is helping hoteliers around the world to set up their hotel operations. Maintain an awareness and understanding of all product knowledge information, product promotions, upcoming sales and events and advertised products. The Spa Association (SPAA) - Since 2001, SPAA has been providing articles, training programs, certification and other resources relating to spa management. Answered telephones, handled customer inquiries, and scheduled appointments. Supervised staff of 8 to create customer focused, highly individualized treatment service environment. For that reason, we discovered some other jobs that you may find appealing. Perform a regular inventory of Spa par levels for retail and operational stocks. Ensured all sterilization met or exceeded standards and requirements. On the topic of education, associate spa directors earn similar levels of education than spa managers. ", Another trait important for fulfilling spa manager duties is leadership skills. Prioritized managing the receptionist desk and back office, while supervising the Esthetician, Massage, and Nail Departments. Promoted spa services through local business relationships, telemarketing, direct mail, constant contact, and trade shows. Ensure all spa, health club and wellness equipment is maintained in good working order at all times. The most successful sample resumes for Spa Managers put emphasis on leadership, managerial abilities, communication, organization, and teamwork. Additionally, spa director uses skills like procedures, fitness programs, comment cards, and retail inventory on their resumes. Able to upsell the spa and wellness programs. Greeted and assisted guests in order to ensure a memorable experience. Leadership skills directly correlate with a person's ability to lead others toward success or an accomplishment. Always demonstrate sincere customer focus and true appreciation for the guest experience. Direct areas of responsibility to include Massage Therapists, Aestheticians, Nail Techs, Hair Stylist, and staff. Ensure the guest experience is relaxing and in accordance with the hotel's standards. An example of why this skill is important is shown by this snippet that we found in a spa manager resume: "top executives must shape and direct the operations of an organization" We also found this, A thorough review of lots of resumes revealed to us that "problem-solving skills" is important to completing spa manager responsibilities. Oversee scheduling and balancing of the books to ensure appointments are balanced. Thanks for visiting CareerPlanner.com But beyond that the careers look very different. Liaison between the spa owner, estheticians and all clienteles. Part 2 Managed and balanced inventory, supply orders and schedule demand. Responsible for spa employees weekly duty schedules and staff duty charts. Our Career Interest Test There are industries that support higher salaries in each profession respectively. Prepare annual budget and monitor daily revenues and expenses versus budgeted figures to ensure targeted goals are being met. Assisted physician with Botox and Juvederm injections, Lipo Suction, and LifeStyle face lifts. Oversee daily operations of spa/retail business and oversee medical office functions. These skill sets are where the common ground ends though. Supervised front desk and clinical staff. Maintain a friendly, helpful atmosphere while handling customer issues professionally and maintaining stability in a fast paced environment. Then choose from 5+ resume templates to create your spa manager resume. Compile monthly flash reports, revenue, monthly count, and P & L reports. Develop and maintain a consistent delivery of services and programs, maximizing revenues while enhancing the image of the spa to the staff, guests and property owners. A spa director is the operator and caretaker of a spa. Co-managed pre-opening and opening of resort spa, Functioned as Facilities, Housekeeping and General Spa Manager and as primary liaison to housekeeping staff. Provide weekly reports to corporate management regarding all staffing, customer service and store operation issues and resolutions. Hired, trained, and supervised staff members. Prepared monthly meeting agendas and budget reports for the CEO and regional Manager. Responsible for all administrative and clerical duties including EOM reports. Stock and organize merchandise on store shelves and displays. - Personality Type, Job Description - Part 1 - Duties and Tasks, Copyright 1997-2022, CAREERPLANNER.COM Inc. 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Maintain customer service standards at all times and monitor results using customer surveys. Assist with Promotions and Sales In many cases, Spa Managers have a hand in creating promotional and public relations campaigns to raise public awareness and visibility of their spa and its services to generate sales and increase memberships. Ensure compliance with all legislation governing the operation of a Spa facility. Formulate and execute strategic plans to measure performance and determine areas of major growth potential. Assisted each technician to consistently increase guest retention and service sales and maintain minimum retail sales goals. Part 3 ". A similarity between the two careers of spa managers and associate spa directors are a few of the skills associated with both roles. Managers are also responsible for conducting training workshops for employees, so as to keep their employees up to date with new skills in the spa industry. NA Restructured positions and job descriptions. Managed the day to day operations and supervised seven employees. Build a professional spa manager resume in minutes. Recommend and assist in the development of salon marketing strategies to drive sales, Developed and executed a training program for Salon and Spa Expectations for students, Created and implemented monthly zone schedules for students during their clinic, Monitored inventory and re-ordered as needed, Handled creation and distribution of monthly marketing materials, Assisted owner in both personal and work-related projects. They handle the bookkeeping, the employees, and the services that are offered by the spa. Build a professional resume in minutes using this template. Liaison between tenant and Property Management. Spa Managers are vital for any location offering beauty treatments and massages to their clients. Guide to Spa Success: An Essential Manual for Spa Directors, Salon Managers and Owners in the Beauty Industry by Adrienne Memmoli - From marketing strategies to client retention, this book details the ways in which Spa Managers and other industry professionals can ensure the success of their operations. Spa Managers are also known as: Interviewed potencial employees, hired, and provided required training. International SPA Association (ISPA) - As members of this organization, Spa Managers can enjoy conferences, webinars, courses, certification information and other pertinent information for professional development and growth opportunities. Established, developed and implemented the everyday operation, which resulted in increased, company efficiency and productivity. Strong working knowledge of Spa, Membership and recreational software. work you will be View more details on spa manager salaries across the United States. Get sample Stationery, Formats, Hotel SOP's, Staff Training Tips, Job Descriptions and more. "daily operations," "front office," and "retail sales" aren't the only skills we found spa managers list on their resumes. Ensured leasing team maintains targeted occupancy rates. Able to develop and implement SPA operational goals, policies and procedures. Depending on the size of the facility, they may be more into the business side of things, or they may play more of a customer service role. Maintain supply inventory. Contributed to development of new service offerings and seasonal promotions which significantly increased revenue. Oversee day to day spa and fitness operations including spa retail, all services, and fitness center areas. Greeting customers, aiding with credit/debit sales, establishing rapport with regular customers and vendors. Also led staff to meet their personal goals monthly as well. Spa Manage, if(typeof ez_ad_units!='undefined'){ez_ad_units.push([[300,250],'setupmyhotel_com-medrectangle-3','ezslot_1',655,'0','0'])};if(typeof __ez_fad_position!='undefined'){__ez_fad_position('div-gpt-ad-setupmyhotel_com-medrectangle-3-0')};Reports To: Front Office Manager / General Manager. Coordinate programs, schedule and direct staff, and oversee financial activities. Directed daily operations for a busy day spa. Their duties include being the main aesthetician carrying out the body and facial treatments, supervising the maintenance of the facility, creating budget reports, and developing marketing campaigns. Managed, motivated, and trained 15 staff members on spa services, etiquette and procedures. In fact, there's a whole list of spa manager responsibilities that we found, including: We've found that 51.7% of spa managers have earned a bachelor's degree. Filling management Greeted all guests and provided daily orientation tour of the spa facilities and services. Reported to regional department manager directly. Coordinate with the engineering department to ensure proper repair and preventive maintenance works of all spa equipment. Researched and wrote spa menu and manual including all service protocols and compliance standards for all local health regulations. Provide outstanding customer service * Front desk operations * Assigned manager on duty * Train front desk staff. These professionals are responsible for managing the facility, maintaining supplies, recruiting staff, ensuring customer satisfaction, keeping records, and so on. Discover the type of Develop comprehensive standard facility operations manual, including written policies and procedures for all spa facility services, administration and maintenance. Click here for the The manager alternates between the office environment and the spa area as they carry out their managerial duties throughout the day. Managed operations of high-end spa with pool and fitness center located in upscale luxury hotel, supervising team of over 20 staff including therapists, aestheticians and administrators. Perform any other duties that management may reasonably require. Those spa managers who do attend college, typically earn either business degrees or cosmetology degrees. Ensured that front office operated at optimum efficiency. Participate in interviews, and directly handle new hire training. Increased the spa operations from 30% to 130% of budget during first year of hire. Interestingly enough, associate spa directors earn the most pay in the health care industry with an average salary of $46,659. Successfully resolved numbers of customer issues when arise. Able to analyze and interpret the needs of clients and offer appropriate options, solutions and resolutions. Designed marketing materials (manuals, website, and brochures) and use communication channels to effectively and efficiently communicate towards a target audience. Spa directors tend to earn a higher pay than spa managers by about $219 per year. Should strive to maintain and motivate the entire SPA team, and also able to create a culture of care and service excellence among employees. Strong working knowledge of MS Office Suite. In fact, directors of spa and guest experience are 8.8% more likely to graduate with a Master's Degree and 0.6% less likely to have a Doctoral Degree. Leadership Lead frequent store meetings to promote teamwork and communicate company policies. Advertised client properties on websites, through social media and in real estate guides. Generated over $450,000 a year by maximizing spa revenue through diligent seasonal scheduling. Lead business developmentefforts for spa, including retail product sales. - Career Planning Tools As a result: awarded for best spa manager and increased traffic flow into the store by 15% each year. Ensured optimal levels of client satisfaction and resolution of all queries, Responsible for day to day practice operations, Ordering, facial injectables, implants, and office supplies, Planning beauty events bringing over 100 new patients per event, Organize dinners and meetings for physicians to create new networks and referrals, Increased annual revenue by 25% through new business develop strategies and marketing techniques. Supervise staff of 6. Less commonly earned degrees for spa managers include communication degrees or psychology degrees. Able to liaise with internal and external parties at the appropriate levels to ensure smooth flow of the spa operations. Implemented processes that save time and increase work productivity. Manage a 800 square foot retail space and overseeing all aspects which includes sourcing, purchasing, receiving, inventory, merchandising and promotions for the spa and online shop, Oversee all company operations including front and back end responsibilities. Scheduling Once you've become a spa manager, you may be curious about what other opportunities are out there. Reporting to Director of Operations, reorganized spa operations. Gathered all necessary information to process applications and screenings. Spa managers have distinct personalities. Direct and oversee all spa operations to ensure achievement of sales goals, business objectives and spa profitability.

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