macy's brenalee chair

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They will not honor the voucher on any "direct ship" item--which means that anything decent looking and within my price range was a NO! Many of the reviews are true it really is a hit or miss but it is a lot like going into a Marshall's or Nordstrom Rack (just everything has a slight issue) you are never quite sure what they will have. I went in on new years day looking for a new mattress.I found one I liked and had every intention of purchasing same dayhad I been acknowledge by any one of the many employees that simply walked right by my partner and I. Very bad. Had he not stepped in and worked to resolve the situation, I would have been on here giving them 1 star and writing a scathing review. In addition to the top categories above, Macy's offers a wide array of other home products, such as: Macy's stores can be found across the US, and you can even filter to search for locations that include a Furniture Clearance Center or Furniture Gallery too. Huge showroom. The sales pressure here is horrendous. It just felt like major profiling. Issac, was his name, I believe and was professional as the day is long. DO NOT BUY FROM THIS STORE. They have no business selling mattresses. WHAT A JOKE. While some shoppers were satisfied with their Macy's mattress sales and delivery experience, others mention problems with their mattress delivery. I have made three separate purchases here in the last year (living room, dining room, & family room.) Strike one. We were greeted by Greg, one of the Reps there. You just have to take the time to look and ask for help. The love sack here is magical. 3 days later, they delivered the right things and installed the bed, I found that one slat of the bed is broken, but they still installed it. So if you see something you love and the price is 40% off, I'd probably inspect it a little closer because there may be damage somewhere that is not obvious. I was told it would take 12 weeks. Then we were told, they've lost the rest of it..not sure if it will ever be found, or arrive. I had to have 3 deliveries 3.They give you a 2 hour window but they keep making the time later as day goes on. The delivery was on time and professional. Macy's furniture has absolutely horrible customer service. Rather than giving the driver directions again, I drove to that gate and let him in. On our way out one was even just on a mattress napping??!?!? Of course, I am stuck paying the deposit after being lied to over 10 times. Take the loss for a customer who has spent more annually shopping than the delivery fee you refuse to return for a product that shouldn't have made it to the truck. Most of the chairs have wear and tear damage on the chair legs. Twice it was to delivered and twice was a no show that I didnt find out until I called them. The 4th mattress was delivered March 15th..damaged. While most shoppers are happy with their furniture and their experience shopping at Macy's, other shoppers mention issues with the perceived quality of certain pieces as well as issues with getting the warranty they purchased to cover what they had expected. Completely left us and no one else helped us for 30 mins. Prescott the store Manager is super helpful. When we raised concern about the fact that we hadn't received any documentation about the return, she offered up that's why they prefer for us to use a Macy's credit card for purchases. They do have some cheap deals, but sometimes it's not worth dealing with the employees. It's been 2 months and counting. We thought our salesperson, Ellen, was great. Had a great experience buying a mattress here. I checked out 4 different furniture places for a king sized mattress. They're supposed to finish my bed at 8:00am this morning, but it's 8:30am and no one is here, and I can't get through to customer service. He must be good he sold us a nice Italian recliner for hubbythey were quick on delivery, within 2 days or ordering in NorCal to our home in San Diego - wow!! What kind of company treats its customers this way? Jazlo leather sectional couch from Macy's is HORRIBLE!!! Absolutely NO HELP from the store manager, sales manager and sales person, despite numerous communications with them. Purchased 3 new mattress for the house. The people working at the place weren't helpful, but they also didn't try to up sell you on anything. I had to return a section of my sectional sofa and was getting the runaround on the phone, so Gary took care of it for me. I am ready to just toss it (maybe in their parking lot). Bad back & neck are the upgraded results I have experienced. Your patience was appreciated. We have furnished our entire house with Macy's furniture and will never spend another dime in their store. I am going to file a complaint with the CA Insurance Commissioner against the insurer, and see if they will take action against Macys for selling that plan (that automatically denies claims). To start, I was promised I would receive a call with a window for my appointment but instead I received a call from the driver telling me he would be there in 15 minutes. The sales lady (Nancy) said she would talk to the manager and let us know by 5pm the next day. I had to call the online rep to rectify several issues regarding the warranty and delivery times. She is very dedicated to her work and wants her customers to know she is there for them. I have placed 3 calls to this poorly rated moving company, Designer's Choice, trying to find out when to be home from work for their delivery. Don't waste your time our money here. We called every month for an update, with no updates from Macy's. The employees are really nice and closely inspect the furniture themselves and point out any defects to you, but you should also do your due diligence. He called me 30 minutes later from our exit gate because that was where his GPS took him. They handled this very poorly! Then they sent some one to do cleaning and touch ups. However, there were some disagreements about value, durability, and shipping experiences for some. Never heard a word from them. We wanted to make sure we found the one in our budget. Zubia had been very thorough and talked to customer rep to increase credit limit on Macy's card, she also got us 2 free purple pillows ordered for the Purple mattress we bought. The time to get this resolved has been ridiculous and today was the final insultthey sent a letter demanding payment or they are picking up the furniture! And that is the only reason I would recommend Macy's furniture. Would not recommend. We called them and rescheduled but it was another four days away. Great layout. The in-store experience was fine, the salespeople at the store were a little strange but whatever. They claim "accumulation of stains" doesn't count, and it has to be a single large stain, and "dirt doesn't count". I was disappointed they didn't roll out the red Macy's rug to protect my doorway and carpet and wear booties as they normally do, but I didn't complain. We just purchased our 3rd couch from them, we went back to a leather one that fits in our home since we moved. TERRIBLE COUCH - EXTENDED WARRANTY WAS A JOKE. Had I anticipated this type of service, I would've just made the purchase on Macy's.com. She was knowledgeable, patient, friendly and helpful. As for the service, I usually go during non peak hours so the floor people are available and have spent almost an hour assisting us. I have been given 10 different dates for delivery. She explain everything in detail for me which is what I really appreciate. I am looking for a bedroom set and just because of this service, I will only get from Macy's. It was great. This place is like shooting a arrow in the dark. Unfortunately, none of the prices she quoted us were based in reality. I wish I could post a picture after contacting Macys eyewear told normal wear and tear is not covered but if the dog had had an accident or nail polish had fallen on the couch or any other spill it would become I have no idea why one section of the couch is fine in the other section of the couch is not nor is the loveseat peeling in anyway it is without a doubt not normal wear. The salesman said this delivery company is far superior to their own Macy's delivery, what a sucker I was! I went to Macys about 4 months ago at 11am. So they decided to keep my deposit but never email or call to let me know there was a problem, but never produced the product. With home furnishings alone, Macy's carries over a hundred thousand different products from hundreds of different name brands. Macy's furniture center is the odds and ends of places. Time off work to deal with this, just to have to reject pieces time and time again. The mattress was comfortable and we liked it once it arrived but within three weeks we had noticed things weren't the same, the mattress was already sagging and just not as comfortable. We've shopped here many times. This review is strictly about their furniture and mattress delivery service. We just bought a new house in the burbs in we thought it would be easy to go to Macy's to buy some new furniture. This experience and their furniture options are far more higher end than I remember. I knew better so I spied Stewart and asked him about the furniture set that I had pulled up on line and he took me directly to it. That means we would spend $1200 on a crappy product. Thank you Linda Beqa You made buying our new matress so easy and you really know everything about mattresses. (The chairs, one in leather and wood with an ottoman and the other, all leather, are fine). The salesman at Macys San Francisco told us the fabric would hold up well we were such fools for believing that a large retailer like Macys would have knowledgeable honest salespeople. I ordered a bedroom set ,Mattress, table chairs and a sectional couch. Eventually the July inspection rolls around and I await my Inspector, he comes at the end of the 3-hour window, he tells me that the company doesn't even have inspectors in the Bay Area and that he drove up from San Diego for the day, CRAZY! I was very impressed. Original delivery date was mid-March. Macy's furniture is extremely unprofessional. After 11 weeks I was getting anxious and called to see when delivery was expected. Well don't look at the stain longer than 10 days or they won't cover it. Go buy a cheaper and better rug online. However, one of the armchairs was spewing out goose down feathers! I was not impressed with the sectional selection. Now, I saw several things I would have enjoyed purchasing, however, we landed on a set that was comfy, cozy, beautiful, and on sale! Strike three. He wasn't pushy and allowed us to look around. Delivery team did a great job as well. She assured us it was coming and truly made us believe it. It's worth it. Delivery was scheduled for Feb 20. As others have stated, DO NOT buy a mattress from this store. We have now been told it will take 2 additional weeks to get a replacement for the replacement. I used to watch the thanksgiving parade but now I won't and I'm sharing my experience hoping to save some of you from a terrible waste of time and hard earned money Goodbye forever Macys. We sincerely hope that whatever your interaction with this site, that it is helpful and timely for you, and that the product information here guides you to the best outcome for your daily life. As per usual, Macy's carries a wide array of products within each bedroom furniture category at varying price points. The first time we came to the store, we were approached rather quickly and attended to throughout the visit. This location has a wide variety of selections from Sofas to Beds and everything in between! A premium benefit exclusively reserved for Silver and above members. I asked them at this point to refund the delivery fee because of the above fiasco. If I didn't know better, I'd swear there's a stain he of racism in the air at this Macys as well as others in the bay. It was still a long delay in the delivery, but the nice woman I spoke to at least made an effort to turn the negative into a positive experience by acknowledging the issue. Our lives are not busy I guess! After 3 weeks of waiting for our furniture they lost our order and called us 3 times prior to the day scheduled to remind of us our order that didn't show and the day it was supposed to arrive no one called and they tried to reschedule several weeks later. With regards to delivery and execution, Jesus and his team who delivered my furniture this week did a wonderful job (white glove service) and Ann who was our salesperson at the store was friendly and courteous. We are not doctors -- if you have a medical condition, please consult your doctor.The makers of Slumber Search also make affiliate commissions from some of these manufacturers to keep the site running. On our next visit (a Sunday afternoon) we came in with dimensions in hand yet, could not for the love of God, get anyone to help us. I love, love this warehouse. Also they say made in USA but trust me they are not. Their "white glove delivery " is not as described. Now to find out it isn't going to be here till mid Dec. After speaking to the store manager Kristen, she actually acted like she was genuinely concerned (at first) but then did not return my phone call. I decided to travel south to Tacoma. Again their delivery people showed little to no interest in getting the job done. May all benefit! All in all I recommend you check this place out for your furniture needs. This is one of the most amazing times to be an online furniture shopper. A total hassle that ruined the experience and would discourage me from buying from Macy's again as we have never had such an experience. Never again, If you have a problem they charge a $70 pickup fee and 15% restock fee. It is a sectional that you can build any which way you desire. He obliged to our wishes and let us look no pressure. Some issues with delivery and durability reported on by some shoppers.

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